ICT Assistant at CPF Consulting

Ref: ASSL/IA/24

Job purpose:

The purpose of this role is to support systems administrator in ensuring efficient ICT infrastructure that includes: adequate hardware, uninterrupted network, and software support with core responsibilities on help desk and server room management.

Key duties and responsibilities:

• keeping computer systems running smoothly and ensure users get the maximum support.
• Ensure the users get optimal benefit from ICT infrastructure.
• Ensure frequent maintenance of ICT infrastructure that includes computers and its accessories.
• Provide support in the installation and configuration of computer hardware, operating systems and applications
• Support in monitoring computer systems, networks and troubleshoot any issues that may arise.
• Prepare periodical reports on ICT infrastructure to aid in decision making by the management.
• Support in the roll-out of new ICT applications and systems within the Sacco.
• Assist in setting up new users’ accounts and profiles and deal with password issues in case of any
• Assist in carrying out testing and evaluation of new technology and determine loopholes that may cost the Sacco
• Report any faults or malpractices to the Systems Administrator for further action.
• Liaise with all departments to performing backups and recovery of all data
• Perform any other duties as may be assigned from time to time

Knowledge, experience and qualifications required
Academic & Professional Qualifications/Memberships to professional bodies:

• Diploma in Computer Science, Diploma in Business Information Technology or Diploma in Information Technology or equivalent

Experience Required:

• At least 1-year relevant experience in financial service industry
• Experience in the Sacco Sector will be an added advantage

Role Competencies
Technical Competencies:

• Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments
• Solid experience in the administration and performance tuning of application stacks
• Experience with monitoring systems
• Experience with automation software
• Solid networking knowledge

Behavioral Competencies:

• Customer Focus
• Cultivate Innovation
• Proactive
• Collaborates and team player
• Person