Front Desk Officer at Maestro Homes Ltd

Front Desk Officer at Maestro Homes Ltd – Maestro Homes Ltd Kenya Job Details

About the Role

Maestro Homes Ltd is recruiting a Front Desk Officer to serve as the primary contact point for clients, property buyers, sellers, and real estate agents. This is a full-time position based in Kenya where you will represent the company’s brand through professional client interactions and efficient office management. The Front Desk Officer at Maestro Homes Ltd will be responsible for creating a polished, welcoming environment that reflects the premium standards the organisation upholds in the real estate sector.

Beyond standard receptionist duties, this role requires you to manage the flow of activity across the front office, coordinate visitor experiences, and ensure that incoming inquiries—particularly property leads—reach the appropriate team members without delay. You will work in a structured environment where attention to detail and the ability to stay organised under pressure are essential.

Key Responsibilities

• Greet all visitors, clients, and agents with professionalism and warmth, establishing a positive first impression of Maestro Homes Ltd
• Keep the reception and lounge areas clean, orderly, and aligned with the company’s premium brand image at all times
• Answer incoming telephone calls, screen for relevance, and route them to the correct department or agent with accuracy
• Record detailed message information and ensure property inquiries and other leads are distributed promptly to relevant staff
• Coordinate scheduling and logistics for internal meetings and client appointments
• Address visitor concerns and operational issues proactively to maintain service standards
• Direct walk-in and telephone inquiries from prospective buyers to the assigned duty agent according to company procedures

Requirements & Qualifications

• Completed degree or diploma in Business Administration, Mass Communication, Hospitality, Front Office Management, or a related discipline
• Minimum 2 years of professional experience as a receptionist or in a customer-facing role
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Sheets
• Demonstrated ability to learn property management software, CRM systems, and MLS portals quickly
• Excellent written and verbal communication skills with a courteous, approachable manner
• Strong organisational abilities and capacity to manage multiple priorities simultaneously without losing composure
• Detail-oriented approach to handling messages, scheduling, and client information

What to Expect

• A structured front-office environment where client interactions and operational efficiency are priorities
• The opportunity to represent a well-established real estate firm and contribute to client satisfaction
• Regular interaction with property professionals, buyers, sellers, and the public in a professional setting
• This Front Desk Officer at Maestro Homes Ltd position in Kenya is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Send your resume to [email protected]