Fresh Jobs at ITM Kenya Ltd

Fresh Jobs at ITM Kenya Ltd – ITM Kenya Ltd Kenya Job Details

Open Positions

• Data Entry Officer
• Call Center Agent
• Human Resource Officer
• Accountant

Data Entry Officer – Mombasa

The Data Entry Officer will be responsible for capturing, verifying, and maintaining accurate data within the SYGREM system, ensuring confidentiality, reliability, and proper documentation of all records.

Key Duties

• Input and update data accurately in the system
• Verify completeness and accuracy of records before approval
• Maintain proper documentation and traceability of files
• Identify and report inconsistencies or errors
• Ensure timely processing of assigned tasks
• Safeguard confidential information
• Organize and archive both physical and digital records
• Work closely with teams to validate data

Requirements

• Proficiency in MS Office and database systems
• Strong typing speed and accuracy
• Knowledge of administrative procedures
• High attention to detail and organization
• Ability to meet deadlines and work under pressure
• Minimum 1–2 years’ experience in a similar role

Call Center Agent – Nairobi

The Call Center Agent will handle customer inquiries across multiple channels, ensuring proper documentation and processing of requests in line with internal procedures.

Key Duties

• Respond to customer inquiries via phone, email, and other channels
• Verify documentation and ensure completeness of files
• Follow up on missing information with clients
• Record and track requests in the system
• Forward completed files for processing
• Maintain service quality and customer satisfaction
• Adhere to timelines and procedures
• Ensure confidentiality of all information

Requirements

• Proficiency in MS Office and CRM systems
• Strong communication skills (English required; Swahili/French is an advantage)
• Ability to analyze documents and manage priorities
• Minimum 1–2 years’ experience in customer service or call center roles

Human Resource Officer – Nairobi

This role focuses on managing talent, improving employee experience, and supporting organizational growth through strategic HR practices.

Key Duties

• Oversee recruitment and onboarding processes
• Drive employee engagement and workplace culture
• Manage performance and employee development
• Use HR data to support decision-making
• Ensure compliance with labor laws and HR policies
• Maintain HR records and manage payroll processes
• Support management in workforce planning and budgeting

Requirements

• Degree/Diploma in HR or related field
• Experience with HR systems and digital tools
• Strong interpersonal and analytical skills
• At least 3 years’ experience in HR

Accountant – Nairobi

The Accountant will manage financial records, ensure compliance, and support decision-making through accurate reporting and analysis.

Key Duties

• Prepare financial reports and analyze performance
• Ensure compliance with tax and regulatory requirements
• Record and reconcile financial transactions
• Maintain general ledger accuracy
• Support audit processes
• Monitor budgets and provide financial insights
• Prepare and share weekly financial reports

Requirements

• Degree/Diploma in Accounting or Finance
• CPA/ACCA qualification is an added advantage
• Strong knowledge of accounting principles
• Proficiency in accounting software and Excel
• High attention to detail and analytical skills