Where Ke Apparels Fashion Customer Experience Assistant Job in Kenya 2026 – How to Apply

Where Ke Apparels Fashion Customer Experience Assistant Job in Kenya 2026 – How to Apply – Where Ke Apparels Kenya Job Details

About the Role

Where Ke Apparels is recruiting a Fashion Customer Experience Assistant for a full-time position based in Kenya. This role focuses on managing customer engagement across social media channels, specifically Instagram and WhatsApp, while supporting the day-to-day operations of a fashion retail business. The ideal candidate will combine strong communication abilities with a genuine interest in fashion retail and the ability to handle customer interactions with professionalism and care.

In this position, you will serve as a bridge between Where Ke Apparels and its customers, ensuring inquiries are addressed promptly, orders are processed smoothly, and feedback is collected to drive service improvements. This is a full-time role requiring at least one year of prior experience in customer service, preferably within fashion or retail environments.

Key Responsibilities

• Respond to customer inquiries submitted via Instagram direct messages and WhatsApp in a timely and professional manner
• Provide detailed information about products, sizing guides, and order details to assist customers in making purchasing decisions
• Address customer complaints and concerns calmly, working toward resolution while maintaining the company’s reputation
• Monitor payment status and follow up with customers regarding delivery timelines and order confirmation
• Coordinate with delivery riders and assist with order packing to ensure accurate and on-time fulfillment
• Gather customer feedback through interactions and report insights to support continuous service improvement
• Maintain clear and consistent communication between the customer base and internal business operations
• Track and document all customer interactions to meet service quality standards

Requirements & Qualifications

• Minimum one year of demonstrated experience in customer service roles, particularly in fashion or retail sectors
• Proficiency in written and verbal communication, with the ability to communicate clearly across different platforms
• Demonstrated interest in fashion, styling, and current retail trends
• Strong attention to detail and ability to maintain accuracy when handling customer information and orders
• Practical familiarity with Instagram, WhatsApp, and Canva for content and communication purposes
• Capacity to manage multiple customer conversations simultaneously without compromising service quality
• Emotional intelligence and the ability to remain patient and professional under pressure

What to Expect

• A customer-facing role that requires responsiveness and flexibility in managing social media communication channels
• Daily interaction with customers at various stages of the purchasing journey, from product inquiry to post-delivery follow-up
• The opportunity to develop expertise in fashion retail operations and e-commerce customer support while working for Where Ke Apparels
• This Where Ke Apparels Fashion Customer Experience Assistant Job in Kenya 2026 – How to Apply position in Kenya is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Interested candidates should send:

• Updated CV
• A short paragraph answering:

“Why are you passionate about customer service and fashion?”

📧 Send applications to: [email protected]

🗓 Deadline: 1st June 2026