Decimal Capital Ltd
Decimal Capital Ltd is hiring a Debt Collections & Recoveries Officer to manage recovery processes for unsecured salary loans. This is a full-time, on-site role in Kenya offering Customer Service Jobs jobs in Kenya where you'll handle client communication, negotiate repayment plans, and meet business targets. If you have debt collection experience and strong interpersonal skills, this Full Time Customer Service Jobs opportunity Kenya may be right for you.
📋 Job Overview
- Category: Customer Service Jobs
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: Decimal Capital Ltd
- Employer Page:
- Application Deadline: Rolling basis
- Last Updated: April 20, 2026
Debt Collections & Recoveries Officer at Decimal Capital Ltd – Decimal Capital Ltd Kenya Job Details
Role Description
- This is a full-time, on-site role based in Nairobi County, Kenya, for a Debt Collections & Recoveries Officer for Unsecured Salary Loans.
- The role involves managing debt recovery processes, handling client communication, negotiating repayment plans, monitoring delinquent accounts, preparing timely reports and achieving stretching business targets.
- The officer will work closely with teams to ensure effective debt resolutions while adhering to internal policies and industry regulations.
Qualifications
- Proven experience in Debt Collection especially for unsecured microfinance loans and knowledge of finance-related procedures.
- Ability to work in a high-pressure environment and meet tight deadlines.
- Knowledge of financial regulations and debt recovery best practices in Kenya.
- Strong communications and Interpersonal Skills and commitment to providing excellent Customer Service.
- Exceptional Analytical Skills for assessing financial situations and identifying effective collection strategies.
- Bachelor’s degree in Finance, Accounting, Business, or related fields is preferred.
- Proficiency in MS Office and financial software tools is beneficial.
Requirements
- Bachelor’s Degree
- 1+ years of work experience with Debt Collection
- Accept a background check
🎯 How to Apply
To apply for this job please visit www.linkedin.com.
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❓ Frequently Asked Questions
To apply for Debt Collections & Recoveries Officer at Decimal Capital Ltd Kenya, you need a Bachelor's degree in Finance, Accounting, Business, or a related field. The role requires at least 1 year of work experience in debt collection, particularly with unsecured microfinance loans, along with knowledge of financial regulations and debt recovery best practices specific to Kenya. Customer Service Jobs jobs in Kenya like this one also require strong communication skills, analytical abilities, and proficiency in MS Office and financial software tools.
The Debt Collections & Recoveries Officer at Decimal Capital Ltd position involves managing debt recovery processes, handling client communications, negotiating repayment plans, and monitoring delinquent accounts. This Customer Service Jobs jobs in Kenya role requires you to prepare timely reports, work in a high-pressure environment, and achieve stretching business targets while adhering to internal policies and industry regulations. You will work closely with teams to ensure effective debt resolutions and maintain compliance with Kenyan financial regulations.
Yes, proven experience in debt collection for unsecured microfinance loans is essential for this Debt Collections & Recoveries Officer at Decimal Capital Ltd at position. When you apply for Debt Collections & Recoveries Officer at Decimal Capital Ltd Kenya, employers specifically seek candidates with a background in managing salary loan portfolios and understanding the unique challenges of unsecured lending. Customer Service Jobs jobs in Kenya with this specialisation typically value candidates who can demonstrate success in recovering delinquent accounts within this specific loan category.
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