Customer Service Representative at HI Home

Customer Service Representative at HI Home – HI Home Kenya Job Details

About the Role

HI Home is recruiting a Customer Service Representative to join its team on a full-time basis in Kenya. This position involves managing customer interactions across multiple channels—from order placement through post-purchase support. You’ll be the first point of contact for clients seeking assistance with purchases, deliveries, payments, and warranty matters, making this a key role in maintaining customer satisfaction and loyalty.

The Customer Service Representative at HI Home will work in a structured environment where accuracy and responsiveness are essential. You’ll coordinate between different departments to ensure orders move smoothly from confirmation to delivery, handle payment processing with precision, and resolve customer concerns before they escalate. This full-time role requires someone who can balance multiple tasks while maintaining professional standards.

Key Responsibilities

• Process sales transactions and coordinate order fulfillment, including checking product availability and confirming delivery timelines
• Deliver professional customer service by responding to inquiries promptly and maintaining positive, professional relationships throughout the customer journey
• Receive, document, and resolve customer complaints using a structured approach, with timely follow-up to confirm satisfaction
• Support payment processing by verifying transaction accuracy, reconciling records, and following company cash handling protocols
• Assist customers with warranty claims, ensuring proper documentation and processing of warranty-related requests
• Coordinate delivery schedules and manage order fulfillment timelines to meet customer expectations
• Process returns and exchanges, managing the logistics and documentation required for each transaction

Requirements & Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Communication, Marketing, Customer Service, or a related discipline
• Demonstrated experience working in a customer service role within a retail setting
• Strong written and verbal communication skills, with the ability to explain complex information clearly
• Proven ability to identify problems, evaluate options, and implement practical solutions independently
• Proficiency in using computer systems, email platforms, and standard office software
• Ability to manage multiple customer requests simultaneously without compromising quality

What to Expect

• You will handle a steady volume of customer inquiries and transactions, requiring focus and attention to detail
• The role involves coordinating across departments—sales, logistics, accounts, and warranty teams—to resolve customer needs efficiently
• This Customer Service Representative at HI Home position in Kenya is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Interested candidates should send their CV to [email protected] with the subject line “CUSTOMER SERVICE REPRESENTATIVE”.