Customer Service Representative at CDL Human Resource

Customer Service Representative at CDL Human Resource – CDL Human Resource Kenya Job Details

About the Role

CDL Human Resource is recruiting a Customer Service Representative for a full-time position in Kenya. In this role, you will be the first point of contact for customers seeking assistance with products and services. You’ll handle inquiries, resolve issues, and work to maintain strong relationships across all customer touchpoints. The successful candidate will thrive in a service-oriented environment where attention to detail and professional communication are essential.

Customer Service jobs in Kenya require individuals who can balance efficiency with empathy while managing multiple customer interactions. This position offers you the chance to develop your customer support expertise while contributing directly to CDL Human Resource’s service standards and customer satisfaction goals.

Key Responsibilities

• Answer customer inquiries and provide accurate, helpful information about products and services offered
• Address customer complaints and resolve issues promptly while maintaining a professional demeanor
• Build and sustain positive relationships with customers through consistent, quality service
• Document all customer interactions in detail and maintain up-to-date CRM system records
• Route complex or escalated issues to the appropriate internal teams for specialist handling
• Contact customers after issue resolution to confirm their concerns have been fully addressed
• Track performance against service targets and work toward consistent high customer satisfaction scores
• Work alongside colleagues across departments to identify ways to improve the overall customer experience

Requirements & Qualifications

• Minimum 1–2 years of hands-on experience in a customer-facing role
• Previous call centre experience is strongly preferred
• Demonstrated proficiency with CRM systems and customer support software
• Strong verbal and written communication skills in English
• Proven ability to identify problems, think critically, and resolve conflicts constructively
• Patience, empathy, and a genuine commitment to meeting customer needs
• Capability to manage multiple tasks simultaneously and perform under pressure
• Well-developed organizational and interpersonal skills

What to Expect

• A structured work environment where service quality standards are clear and measurable
• Opportunities to work with cross-functional teams and develop your understanding of different business areas
• Regular feedback on your performance and pathways to develop your customer service expertise further
• The Customer Service Representative at CDL Human Resource position in Kenya is open to qualified candidates. Click Apply below to submit your application.