Old Mutual Kenya
Old Mutual Kenya is hiring a Customer Service Officer to manage underwriting controls, process policy documents, and deliver quality customer service across their operations. This full-time Customer Service Jobs role in Kenya focuses on documentation accuracy, premium processing, and client retention while ensuring compliance with AML and regulatory standards. Join Customer Service Officer at Old Mutual Kenya and grow your career in the insurance sector with a stable employer.
📋 Job Overview
- Category: Customer Service Jobs
- Job Type: Full Time Jobs
- Location: Kisumu
- Company: Old Mutual Kenya
- Employer Page:
- Application Deadline: Rolling basis
- Last Updated: April 22, 2026
Customer Service Officer at Old Mutual Kenya – Old Mutual Kenya Kenya Job Details
Job Description
- Enforce underwriting controls including on-barding, certificates, booking of business, documentation.
- Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.
- Ensure profitability of the branch through quality control and onboarding.
- Quality documentation timely turn around – TAT and.
- Excellent customer service and retention support.
KEY RESPONSIBILITIES
- Enforce underwriting controls
- Ensure clean and accurate data capture
- Timely preparation of quotations and follow up
- Debiting of premiums and processing of policy documents within set timelines
- Processing and checking of underwriting Documents
- Issuing & signing of Motor Certificates and Yellow cards
- Ensure that work is done within the set standards of service and TAT
- Give quality customer service to all clients
- Safe keeping of security documents
- Daily scanning and indexing of mails
- Initiating motor valuation and follow up
- Adherence to the credit control policy
- Follow up renewals and ensure maximum retention of profitable accounts
- Timely processing refunds and follow up
- 100% Adherence to the authority matrix
- Ensure registry is fully maintained, orderly and up to date
- Ensure compliance of AML and PEP guidelines
- Ensure cross sale and up sale opportunities are maximized
- Perform any other duties as may be required by the management
- The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action
SKILLS AND COMPETENCIES
- Basic Underwriting skills and product knowledge.
- Customer service skills.
- Good Communication Skills.
- Computer Literate.
QUALIFICATIONS (Academic, Professional, Experience)
Qualifications:
- Degree preferably insurance.
Experience:
- 1 year and above.
🎯 How to Apply
To apply for this job please visit oldmutual.wd3.myworkdayjobs.com.
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❓ Frequently Asked Questions
To apply for Customer Service Officer at Old Mutual Kenya in Kenya, you need a degree, preferably in insurance, and at least one year of relevant experience. The Customer Service Jobs jobs in Kenya require basic underwriting skills, product knowledge, strong communication abilities, and computer literacy. Your background in customer service combined with insurance knowledge will position you well for this role.
This Customer Service Officer at Old Mutual Kenya position involves enforcing underwriting controls, processing policy documents and premiums within set timelines, issuing motor certificates, and maintaining accurate data capture. Customer Service Jobs jobs in Kenya with Old Mutual also require you to handle quotations, process refunds, ensure compliance with AML guidelines, and follow up on renewals to maximize client retention. You will manage daily mail scanning, maintain registries, and identify cross-sell opportunities while adhering to the authority matrix.
This Customer Service Officer at Old Mutual Kenya position is available on a rolling basis, meaning applications are accepted continuously until the role is filled. To apply for Customer Service Officer at Old Mutual Kenya in Kenya, submit your CV highlighting your underwriting skills, customer service experience, and compliance knowledge. Ensure your application demonstrates your ability to process documents efficiently and maintain high service standards as outlined in the job requirements.
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