Customer Service – Internships at ShopIt Store

• Customer Engagement: Provide accurate and timely information to assist customers throughout the purchasing process
• Order Processing: Keep customers informed about the status of their orders, ensuring transparency and satisfaction.
• Issue Resolution: Address customer inquiries and complaints promptly and professionally.
• Product Knowledge: Maintain up-to-date knowledge of our product offerings to provide informed recommendations
• Sales Support: Respond to requests for quotations and provide necessary information to facilitate sales

MINIMUM QUALIFICATIONS

• At least a B- Minus in KCSE/ High school.
• At least a college certificate/ diploma.

SKILLS & REQUIREMENTS

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with a customer-centric approach.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems is a plus.
• A positive attitude and willingness to learn and adapt.