Customer Service Executive (Logistics / Ior) at ExpertWorld Concepts

Customer Service Executive (Logistics / Ior) at ExpertWorld Concepts – ExpertWorld Concepts Kenya Job Details

About the Role

ExpertWorld Concepts is recruiting a Customer Service Executive (Logistics / Ior) for a full-time, on-site position in Kenya. This role sits at the intersection of customer relations and logistics operations, requiring someone who can manage client inquiries while coordinating internal teams to maintain efficient service delivery. You’ll be responsible for handling the complete lifecycle of IOR (International Organization for Responsible) services while ensuring regulatory compliance and client satisfaction.

The Customer Service Executive (Logistics / Ior) at ExpertWorld Concepts will be the primary point of contact for clients, troubleshooting issues in real time and liaising with logistics coordinators to resolve operational bottlenecks. This is a hands-on role suited to someone with customer support experience and a working knowledge of logistics and compliance frameworks.

Key Responsibilities

• Respond to and resolve customer inquiries and service complaints within defined timelines
• Build and sustain relationships with clients through consistent, professional communication
• Coordinate between customer-facing and back-office teams to ensure smooth logistics execution
• Oversee the end-to-end delivery of IOR services, monitoring for compliance gaps and operational delays
• Track customer issues from initial contact through resolution and follow-up
• Maintain accurate records of customer interactions and service metrics
• Identify patterns in customer feedback and escalate systemic issues to management

Requirements & Qualifications

• Bachelor’s degree in Business Administration, Logistics, or a related field
• Proven experience in customer support roles, with a track record of achieving customer satisfaction targets
• Strong interpersonal and written communication skills, capable of explaining complex logistics processes clearly
• Solid understanding of customer service management practices and problem-solving methodologies
• Familiarity with logistics workflows, IOR/EOR processes, and regulatory compliance requirements
• Working proficiency in Microsoft Office Suite (Word, Excel, Outlook) and customer service software platforms
• Attention to detail and the ability to prioritize multiple requests simultaneously

What to Expect

• A structured on-site working environment in Kenya with clear performance metrics and career progression pathways
• Exposure to logistics operations and compliance management, ideal for professional development in the sector
• Collaboration with a diverse team across customer service, logistics, and compliance functions
• This Customer Service Executive (Logistics / Ior) at ExpertWorld Concepts position in Kenya is open to qualified candidates. Click Apply below to submit your application.