Customer Service Agent at Katevi Innovation

About Us:

At Katevi, we’re dedicated to solving complex business problems and inspiring innovation. Our mission is to guide businesses toward success, and we believe that excellent customer service is a key component of that journey. We’re looking for a Customer Service Officer to join our team in Nairobi and help us uphold the highest standards of service.

Job Description:

As a Customer Service Officer at Katevi, you’ll play a pivotal role in ensuring our clients receive top-notch service and support. You’ll be the first point of contact for our clients and will work closely with them to address their inquiries, provide information, and assist with problem-solving.

Key Responsibilities:

• Respond promptly to customer inquiries via various communication channels.
• Maintain a high level of knowledge about our services and offerings.
• Identify and assess customer needs to achieve satisfaction.
• Provide accurate, valid, and complete information.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Keep records of customer interactions and transactions.
• Offer feedback on efficiency and effectiveness of customer service processes.

Requirements:

• Proven experience in a customer service role.
• Strong communication skills.
• Familiarity with customer service software, including CRM systems.
• Customer orientation and ability to adapt/respond to various types of personalities.
• Excellent problem-solving skills.
• The ability to multitask, prioritize, and manage time effectively.
• A commitment to delivering exceptional customer service.

How to Apply:

If you’re passionate about customer service and want to be part of a dynamic team, we’d love to hear from you. Please apply online.

Join us at Katevi and be a part of a company that values innovation, collaboration, and making a real impact in the world of business.