Customer Satisfaction Agent/ Sales Support at Africa Safari Trips

Job Vacancies
  • Full Time
  • Nairobi

Africa Safari Trips

Africa Safari Trips is currently recruiting for a Full Time Customer Service Jobs position based in Nairobi. This opportunity is open to qualified candidates looking to grow in the Customer Service Jobs sector in Kenya. Review the full requirements below and apply before the deadline.

📋 Job Overview

Customer Satisfaction Agent/ Sales Support at Africa Safari Trips – Africa Safari Trips Kenya Job Details

Key Responsibilities

  • Emergency Support -Be available 24/7 during customer travel.
  • Ground Inquiries -Manage bookings and verify payments on ground
  • Complaint resolution -Collaborate on safari-related complaints with the relevant departments i.e. reservations and transport team
  • Procedures and escalation -Follow established procedures for issue resolution and meet the customers for major issue resolution
  • Refunds -Handle refunds to the customers as approved and directed.

Qualifications

  • Excellent knowledge of the tourism industry and current trends
  • Knowledge of major safari destinations in Kenya
  • Strong communication skills with proficiency in English
  • Proficiency in speaking either French/Spanish is a must
  • Critical thinker and problem solver
  • At least 2 years of experience in a similar role
  • Degree/Diploma in travel and tourism management, hospitality, or similar relevant education

 

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Method of Application

Send your resume to [email protected]. Use language and position in the subject line (e.g., French – Customer Satisfaction Agent/Sales Support)

🎯 How to Apply

To apply for this job email your details to careers@africasafaritrips.com

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