Customer Care Executive at Pearl Hospital

Customer Care Executive at Pearl Hospital – Pearl Hospital Kenya Job Details

About the Role

Pearl Hospital, a Level 4 multi-specialty facility in Laikipia County, is recruiting a Customer Care Executive to join its front-line service team. This is a full-time position based in Kenya, working within a healthcare environment guided by values of quality, efficiency, professionalism, and compassion. The role requires someone who can deliver responsive, empathetic service to patients, visitors, and clients while managing inquiries, complaints, and service requests to hospital standards.

Customer Service jobs in Kenya span many sectors, but healthcare customer service demands particular sensitivity and clarity. As a Customer Care Executive at Pearl Hospital, you will be the first point of contact for many individuals during vulnerable moments, making professionalism and genuine care essential to the position.

Key Responsibilities

• Greet patients and visitors upon arrival and provide assistance with inquiries, directions, and information about hospital services.
• Address patient complaints, concerns, and feedback in a timely and professional manner.
• Communicate clearly with patients about hospital procedures, available services, and expected waiting periods.
• Process incoming calls, emails, and walk-in requests with efficiency and accuracy.
• Gather patient feedback and share insights with the hospital team to support ongoing service quality improvements.
• Coordinate between patients and hospital departments to ensure requests are handled smoothly and completely.
• Adhere to hospital policies, customer care protocols, and safety regulations at all times.

Requirements & Qualifications

• Diploma or Bachelor’s degree in Customer Service, Communication, Public Relations, or a closely related field.
• Previous experience in customer care or front office roles within a healthcare setting is advantageous.
• Proficiency with Microsoft Office and hospital information systems.
• Ability to demonstrate compassion and empathy when interacting with patients and their families.
• Strong verbal and written communication skills with the ability to explain information clearly.
• Detail-oriented approach to managing requests and following protocols accurately.
• Capacity to work collaboratively with colleagues across departments and maintain a professional demeanor under pressure.
• Neat personal presentation and a positive, solution-focused attitude.

What to Expect

• A healthcare environment where your role directly impacts patient satisfaction and hospital reputation.
• Regular interaction with diverse groups of people, requiring strong interpersonal skills and patience.
• Responsibility for managing multiple communication channels simultaneously while maintaining service quality.
• This Customer Care Executive at Pearl Hospital position in Kenya is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.