Customer Care Assistant at Technical University of Mombasa

Professional Requirements

• Must possess a Certificate of Secondary Education.
• Must possess Certificate in Kenyan Sign Language (KSL) or its equivalent from a recognized Institution.
• Must provide evidence of computer literacy

Duties and Responsibilities

• Making and receiving phone calls on behalf of University
• Directing phone calls to the appropriate destinations
• Reporting any switchboard and telephone extensions faults to the concerned office
• Receiving & directing visitors to their desired destinations
• Answering customers’ enquiries
• Manning visitors book
• Recording all customer complaints and forward term to the appropriate office
• Intercom voicing
• Perform any other duties and responsibilities as may be assigned from time to time