Old Mutual Kenya
Old Mutual Kenya is currently recruiting for a Full Time Job position based in Nairobi, Eldoret. This opportunity is open to qualified candidates looking to grow in the Job sector in Kenya. Review the full requirements below and apply before the deadline.
📋 Job Overview
- Category: Not specified
- Job Type: Full Time Jobs
- Location: Nairobi, Eldoret
- Company: Old Mutual Kenya
- Application Deadline: Rolling basis
- Last Updated: October 28, 2025
Current Vacancies at Old Mutual Kenya – Old Mutual Kenya Kenya Job Details
Customer Service Officer – Eldoret Branch
KEY RESPONSIBILITIES
- Enforce underwriting controls.
- Ensure clean and accurate data capture.
- Timely preparation of quotations and follow up.
- Debiting of premiums and processing of policy documents within set timelines.
- Processing and checking of underwriting Documents.
- Issuing & signing of Motor Certificates and Yellow cards.
- Ensure that work is done within the set standards of service and TAT.
- Give quality customer service to all clients.
- Safe keeping of security documents.
- Daily scanning and indexing of mails.
- Initiating motor valuation and follow up.
- Adherence to the credit control policy.
- Follow up renewals and ensure maximum retention of profitable accounts.
- Timely processing refunds and follow up.
- 100% Adherence to the authority matrix.
- Ensure registry is fully maintained, orderly and up to date.
- Ensure compliance of AML and PEP guidelines.
- Ensure cross sale and up sale opportunities are maximized.
- Perform any other duties as may be required by the management.
SKILLS AND COMPETENCIES
- Basic Underwriting skills and product knowledge.
- Customer service skills.
- Good Communication Skills.
- Computer Literate.
QUALIFICATIONS (Academic, Professional, Experience)
Qualifications:
- Degree preferably insurance.
Customer Service Officer – Kimathi
KEY RESPONSIBILITIES
- Enforce underwriting controls.
- Ensure clean and accurate data capture.
- Timely preparation of quotations and follow up.
- Debiting of premiums and processing of policy documents within set timelines.
- Processing and checking of underwriting Documents.
- Issuing & signing of Motor Certificates and Yellow cards.
- Ensure that work is done within the set standards of service and TAT.
- Give quality customer service to all clients.
- Safe keeping of security documents.
- Daily scanning and indexing of mails.
- Initiating motor valuation and follow up.
- Adherence to the credit control policy.
- Follow up renewals and ensure maximum retention of profitable accounts.
- Timely processing refunds and follow up.
- 100% Adherence to the authority matrix.
- Ensure registry is fully maintained, orderly and up to date.
- Ensure compliance of AML and PEP guidelines.
- Ensure cross sale and up sale opportunities are maximized.
- Perform any other duties as may be required by the management.
SKILLS AND COMPETENCIES
- Basic Underwriting skills and product knowledge.
- Customer service skills.
- Good Communication Skills.
- Computer Literate.
QUALIFICATIONS (Academic, Professional, Experience)
Qualifications:
- Degree preferably insurance.
Method of Application
Use the link(s) below to apply on company website.
🎯 How to Apply
To apply for this job please visit oldmutual.wd3.myworkdayjobs.com.
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