Kenya Trade Network Agency (KenTrade)
Kenya Trade Network Agency (KenTrade) is currently recruiting for a Full Time Call Center Jobs position based in Nairobi. This opportunity is open to qualified candidates looking to grow in the Call Center Jobs sector in Kenya. Review the full requirements below and apply before the deadline.
📋 Job Overview
- Category: Call Center Jobs, Customer Service Jobs, Government Jobs
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: Kenya Trade Network Agency (KenTrade)
- Employer Page: View all Kenya Trade Network Agency (KenTrade) jobs →
- Application Deadline: August 4, 2026
- Last Updated: July 14, 2026
Contact Centre Assistant (2 Posts) at Kenya Trade Network Agency (KenTrade) – Kenya Trade Network Agency (KenTrade) Kenya Job Details
Contact Centre Assistant (2 Posts)
Purpose for the Job
Responding to customer requests, queries and complaints through phone calls, emails, social media, web chat and walk-ins. It involves professional handling of customers by providing exceptional customer service in order to fulfil the agency’s mandate.
Duties and Responsibilities
- Effective management of inbound and outbound enquiries received through telephone calls, e-mail, SMS;
- Ensure that all customers’ queries are addressed according to the KenTrade customer service charter;
- Ensure complaints or compliments are captured in system and escalated to Subject Matter Experts within agreed timelines;
- Prepare operational/daily reports and forward to supervisor;
- Provide advice and communication using “scripts” when handling customers in the most appropriate format, demonstrating due attention to details and professionalism;
- Adhere to day to day running and operations of the Call Centre including set Key Performance Indicators (KPIs);
- Ensure adherence to systems and processes for timely and accurate reporting;
- Work in coordination with IT and Trade Facilitation and Value Add Services team for quicker response and resolution to customer issues;
- Undertake such other duties as may be reasonably required and which are consistent with the level of responsibility of this job role.
Minimum Academic, Professional Qualifications and Experience
- Diploma in relevant field
- Certificate in Computer Application
- Meets provision of chapter six of the Constitution
Method of Application
Qualified and interested candidates are requested to submit their application letter, curriculum vitae (that contains details of qualifications, work experience, email and telephone contacts including names, telephone and email contacts of three (3) referees who must be familiar with the candidates’ previous work experience) and copies of all certificates & relevant testimonials.
Successful candidates shall be required to obtain and submit valid copies of the following documents before an offer is made.
- Certificate of Good Conduct from the Directorate of Criminal investigations (CID)
- Clearance Certificate from the Higher Education Loans Board (HELB)
- Tax Compliance Certificate from Kenya Revenue Authority (KRA)
- Clearance form from the Ethics & Anti-corruption Authority (EACC)
- Clearance certificate from a recognized Credit Reference Bureau (CRB)
From there, you will be directed to the e-recruitment portal where you can:
- Create a user account
- Create your profile – Edit your profile if you already have an account.
The information on the profile is split into tabs that the user must fill out before submitting a job application which includes the following:
- Biodata – General information about the applicant
- Academic qualifications – attach certificates
- Professional qualifications – attach certificates
- Employment history – Record of previous employers
- Referees
- Attach application letter, CV
- Input current and expected salary
- Submit application
- Click My Applications to check or confirm if your application has been successfully submitted.
All applications must be received not later than 5.00p.m on 4th August 2026. Only applications received through the recruitment portal will be considered. Applications letters should be addressed to:
The Chief Executive Officer
Kenya Trade Network Agency
P O Box 36943 – 00200
NAIROBI
🎯 How to Apply
Found a job you like?
Generate a tailored cover letter automatically and apply faster with JVN Smart Apply.
Apply with Smart Apply LoginElevate your career today for as little as KES 600.
🔍 Similar Jobs You May Like
💼 Looking for more Call Center Jobs jobs in Nairobi?
Get daily job alerts sent directly to your WhatsApp.
Join WhatsApp Channel
Job Vacancies Now is a free job listing platform and does not charge job seekers at any point during the application process. Users are encouraged to use the platform responsibly and report any suspicious or fraudulent activity.