Cruise Ship Jobs at Norwegian Cruise Line

Cruise Ship Jobs at Norwegian Cruise Line – Norwegian Cruise Line Kenya Job Details

Guest Service Associate

The Guest Service Associate is responsible for providing a variety of services and giving accurate, consistent information to guests in an efficient and courteous manner while maintaining a pleasant and accommodating personality.

• Responsible for answering the emergency telephone line and taking appropriate, immediate action.
• Handle guest requests in an effective way by taking ownership of the request then following-up until the matter is finalized to the guest’s satisfaction.
• Fully familiar with the Guest Recovery program and empowered to utilize as needed
• Records significant guest related issues in the daily logbook for shared knowledge and follow-up.
• Answers internal and external telephone calls through the switchboard, taking messages and forwarding them on to the appropriate person.
• Can perform administrative duties in the capacity of assistant to the Concierge that includes manning the executive lounge hospitality desk, following through on regular suite requests, making reservations, contacting guests, etc.
• Can perform administrative duties to assist in ship’s clearance, BAGS program etc.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

QUALIFICATIONS / REQUIREMENTS

• Intermediate to Advanced verbal and written level of English is required.
• Intermediate to Advanced verbal and written level in at least one other language such as German, Spanish, French or Italian is preferred.
• Intermediate knowledge of Microsoft Word, Excel and Fidelio is strongly preferred.
• Must have at least six months experience in a similar role for a Hotel/Hospitality establishment or in a Guest Service related position on board ships.

EDUCATION

• Two-year Associates degree or equivalent in Hotel Management and/or Guest Relations from a recognized hotel institution is required.

ATTRIBUTES

• Customer Service/Guest Relations Oriented and Well Organized
• Proactive, Team Player, Problem Solver
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates

REQUIRED ABILITIES / PHYSICAL REQUIREMENTS

• While performing the essential functions of this job, all team members are required to stand; walk long distances on the ship; use hands to touch, handle or feel; reach with hands and arms; talk, hear, taste and smell. All vessel positions require repetitive motion of bending, climbing, going up and down stairs and lifting more than 25 pounds. This job requires specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• All team members must be physically able to participate in emergency lifesaving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats.
• Work within different temperature changes—indoors to outdoors.

APPLY HERE

APPLY ONLINE
If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

The Slot Attendant is responsible for monitoring an assigned area within the assigned Slot Operation in accordance with the directives as set down in the Casino Operations Manual. The Slot Attendant will ensure that the highest standards of efficiency, guest service, and security are met in accordance with the company’s policies and procedures.

The Slot Attendant serves as the direct contact between the patrons and the Casino Management and as such is required to conform to the highest levels of professionalism, appearance and communication.

The Casino Management may assign a Slot Attendant other duties outside the Casino Operation. The Slot Attendant is expected to perform these duties to the highest standards of efficiency, guest service and integrity.

ESSENTIAL FUNCTIONS

• Ensure all company policies concerning the Casino Slot Operation are followed.
• Responsible for securing and balancing any cash floats issued.
• Assist patrons in the purchasing and the exchange of coins/tokens at the Casino Cage and coin dispensers.
• Responsible for securing and balancing any inventories issued.
• Respond to Casino patron’s enquiries regarding the machines within a Casino Slot Operation including features, terms, symbols and denominations.
• Repair and restore minor machine malfunctions including coin, bill or token jams.
• Initiate and process payments of jackpots after approval and verification determined by Casino Management.
• Initiate and process the refilling of Slot and bill exchange machines after appropriate approval and verification determined by Casino Management.
• Perform general maintenance and cleaning of all Slot Operation Machinery including machine lighting. Report any maintenance requirements to the Slot Head technician.
• Report any suspicious activity or security threat in the Casino to superiors and Surveillance.
• Submit daily reports/log of events of occurrences including jackpots, hopper fills, complaints and suggestions to the Slot Head Technician. Complete necessary paperwork when accessing machines.
• Assist in the Slot Drop. Record the Slot Machine readings before the assigned collection of coins/bills.
• Identify regular Slot patrons and assist Casino Hosts in tracking their play.
• Assist Casino Hosts in promotional activities including Slot competitions and tournaments.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.

DIMENSIONS

• Responsible for maintaining good guest relations within the Slot area.
• Must be able to provide quality service for a large passenger vessel that can include from 1,000 to 3,000 guests.

NATURE AND SCOPE

• Under the direction of the Head Slot Technician, the Slot Attendant is responsible for monitoring an assigned Slot area and ensuring all Slot Machines are secured and in good working condition pursuant to NCL procedures and game rules and limits.
• Responsible for Supervision and control of all passengers involved in gaming activities enforcing all game rules with professionalism and enthusiasm.
• The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in schedules, assignments and deadlines.

QUALIFICATIONS

• Intermediate to Advanced ability to read, write and effectively communicate in English is required; and other languages are preferred.
• Basic Typing and Computer software Skills: Microsoft Word & Excel, PowerPoint, and Outlook.
• Minimum of one year of prior experience as a slot attendant is required.
• Current Gaming License is preferred.
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.

EDUCATION

• High School Diploma or Foreign Equivalent is required.
• Some college-related education is preferred.

ATTRIBUTES

• Professional attitude and appearance.
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates

APPLY HERE

APPLY HERE

APPLY HERE

APPLY ONLINE
If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

The shipboard environmental management team of each ship includes an Environmental Officer (EO) who is a three-stripe, non-watch standing officer.  The EO’s primary function is the training, oversight, implementation, and verification of regulatory compliance as it relates to applicable environmental laws. The EO also provides assistance to the Fleet Regulatory Compliance Department, assisting in the development of environmental policies and procedures.

ESSENTIAL FUNCTIONS

• Administer and monitor the implementation of NCL’s Environmental Program.
• Advise the Master, Chief Engineer and other senior ship management, including all department heads on environmental compliance, policies and procedures.
• Participate in the Master’s weekly ship management meeting to provide environmental guidance and updates to the Master and the department heads.
• Ensure that all outstanding environmental compliance items requiring corrective action are included in the shipboard action log.
• Report unauthorized releases or spills into the environment to the Master, VP Fleet Regulatory Compliance and the Designated Person.  In the event the Master is unavailable, or fails to report an environmental spill that the EO concludes must be reported, then he shall consult with the VP Fleet Regulatory Compliance regarding the need to make such a report.
• Represent the shipboard perspective during all shipboard reviews of environmental policies, procedures, and systems with the VP Fleet Regulatory Compliance, and others in the Marine and Technical Operations.
• Supervise the Pest Controller’s duties and responsibilities.
• Oversee the implementation of Norwegian Pest Control Procedures.
• Supervise the Environmental Operator’s duties and responsibilities.
• Regularly review all environmental logs and records, including the Oil and Waste Record Books for completeness and accuracy.
• Maintain records on shipboard activities related to environmental policies, procedures and programs, including the status of environmental management programs and training which occurs onboard.
• Maintain ship copies of all waste manifests and waste disposal receipts.
• Ensure that all wastes subject to special handling requirements are being managed properly and in compliance with company policies.
• Provide training and guidance to all crew on environmental policy, including its commitment to compliance with the letter and the spirit of applicable local, state, federal and international laws, rules and regulations.
• Assist crew in resolving environmental concerns, such as inoperative pollution control equipment, ineffective procedures, or inability to meet recycling goals.
• In cooperation with the Technical Department or at the explicit request of the Fleet Regulatory Compliance Department, evaluate environmental systems and procedures to determine compliance, quality, effectiveness and compatibility with other shipboard systems.
• Evaluate shipboard environmental operating systems to recommend any necessary contingency plans in the event of system defects/failures.
• Assess each component of the shipboard environmental program, such as recycling programs, spill response, chemical management, and waste management.
• Recommend improvements in shipboard environmental management systems, procedures and equipment to the Master and the VP Fleet Regulatory Compliance.
• Investigate and respond to inquiries or complaints of any crewmember or guest regarding perceived improper shipboard environmental practices.

• ·Review technical journals and manuals, attend seminars, and participate in professional activities to keep current on new technology and management systems for environmental programs and practices.

• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.
• The EO primary duty is to ensure that the ship is in compliance with applicable local, state, federal and international environmental laws and regulations.
• The EO will be given full access to all employees and to all areas of the ship.
• Administration, Training, Compliance, Supervision of Environmental Operators and Pest Controller
• The EO reports directly to the Master for compliance related issues with a direct reporting relationship to the VP Fleet Regulatory Compliance. For all other shipboard matters, the EO reports to the Staff Captain.
• Administer the NCL Environmental Program onboard, including all environmental training and compliance.

QUALIFICATIONS

• Intermediate to Advanced verbal and written level of English is required.
• Intermediate knowledge of Microsoft Word, Excel and AMOS is required.
• The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in schedules, assignments and deadlines.

EDUCATION

• Basic Safety Course Certificate from a recognized educational institution is required.
• Advanced Marine Firefighting certificate from a recognized educational institution is required.
• Environmental Officer Course certificate from a recognized educational institution is required.
• High school diploma or foreign equivalent is required.

APPLY HERE