Call Centre Agents at Simplepay

Call Centre Agents at Simplepay – Simplepay Kenya Job Details

Job Description

Achieve Monthly targets in the following KPIs

• Collections Targets
• Adherence to SoPs

Other Responsibilities Include

• Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM.
• Maintain a realistically low incidence rate of bad debt in with the monthly targets by ensuring no rollover.
• Anticipate developments and identify accounts that may require special attention and flag them early.
• Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries.
• Compile documentation and necessary reports for necessary action by management.
• Maintain accurate individual records and performance statistics for once portfolio.
• Obtain sufficient information to assess the risk of new and existing customers
• Work within guidelines provided and as per the credit policy and report to line manager.
• Close liaison with all colleagues in the team to ensure effective coordination of collection activity ,the target being timely and query resolution.
• Ensure clients feedback is well captured in the CRM.
• Ensure Set targets and KPIs are achieved on time.

How to Apply

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