Clovers Management & Training Consultants Ltd

Our Client is looking to hire a call centre agent. A passionate and hard-working individual that has a desire to enjoy their work.

Duties and Responsibilities

Answer customer inquiries and provide customers with account information
Perform account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals and deposits
Maintain service standards for quality customer service, turnaround time, accuracy and follow up
Cross sell loan and deposit products and other services to new and existing customers
Promote use of self-service functions such as online and mobile banking
Provide input to management on workflow issues, patterns and improvements
Create and assign cases from the CRM queues to the Contact Centre Back Office team or to CRM users in other units after hours.
Capture all customers complaints and ensure they are timely logged in and updated in CRM

Qualifications