Available Vacancies at Mission for Essential Drugs and Supplies (MEDS)

Available Vacancies at Mission for Essential Drugs and Supplies (MEDS) – Mission for Essential Drugs and Supplies (MEDS) Kenya Job Details

Internal Audit Assistant – 2 Posts

Location: Nairobi
Qualification: BA/BSc/HND
Experience: 1 year
Job Field: Finance / Accounting / Audit

Responsibilities:

• Carry out assigned audit tasks according to the internal audit work plan and complete them on time to achieve audit objectives.

• Verify orders by conducting surprise checks on picked and packed items to confirm accuracy and integrity of processed client orders.

• Conduct inventory cycle counts on sampled items to verify the accuracy and integrity of stock recorded in the ERP system.

• Prepare and submit detailed reports upon completing assigned audit tasks to provide clear communication of findings.

Qualifications:

• Bachelor in Business Administration or a business-related field and Certified Public Accountant Part II OR Certified Public Accountant Finalist or equivalent certification.

• At least one year of relevant work experience.

• Technical competencies: auditing, risk management, knowledge of auditing standards, information systems auditing, and risk management principles.

• Behavioural competencies: communication, problem solving, analytical and interpersonal skills, integrity, self-drive, and attention to detail.

Client Relations Assistant – Complaint Handling

Location: Nairobi
Qualification: Diploma
Experience: 1 year
Job Field: Customer Care / Medical / Healthcare

Responsibilities:

• Receive, acknowledge, and document client concerns in the system for accurate tracking and resolution.

• Respond to client inquiries about the status and progress of their complaints to maintain satisfaction.

• Collaborate with Inventory Control and Quality Assurance teams to resolve complaints.

• Direct clients to appropriate service points for effective assistance.

• Sign return notes promptly to facilitate crediting process for returns.

• Provide feedback to clients upon complaint resolution, including issuing credit notes where applicable.

• Document each complaint in detail, tracking progress and compiling reports for management review.

Qualifications:

• Diploma in Pharmacy, Nursing, Clinical Medicine, Medical Laboratory, or Public Health.

• At least one year of relevant experience.

• Technical competencies: ERP proficiency, Microsoft packages, knowledge of pharmaceutical and medical supplies, communication and analytical skills.

• Behavioural attributes: integrity, interpersonal relations, self-drive, and attention to detail.

Client Relations Assistant – Order Keying In

Location: Nairobi
Qualification: Diploma
Experience: 1 year
Job Field: Customer Care

Responsibilities:

• Input booked orders into the Syspro ERP system for accurate packing and processing.

• Respond to and handle client inquiries professionally to maintain satisfaction.

• Process telephone orders efficiently and manage cancellations when required.

• Separate narcotics orders from regular ones for proper handling.

• Convert quotations into sales orders upon client confirmation.

• Communicate order progress, stock availability, and alternatives to clients.

• Initiate requests for debit and credit notes to correct transactions.

• Release and cancel backorders as applicable, and ensure front office organization and cleanliness.

Qualifications:

• Diploma in Pharmacy, Nursing, Clinical Medicine, Medical Laboratory, or Public Health.

• At least one year of relevant experience.

• Technical competencies: ERP proficiency, Microsoft packages, knowledge of pharmaceutical and medical supplies, communication and analytical skills.

• Behavioural attributes: integrity, interpersonal relations, self-drive, and attention to detail.

Client Relations Assistant – Call Centre (2 Posts)

Location: Nairobi
Qualification: Diploma
Experience: 1 year
Job Field: Customer Care

Responsibilities:

• Receive and route calls to the appropriate desks and officers for efficient communication.

• Document all customer interactions, complaints, and resolutions in the CRM system.

• Respond to client inquiries about their inquiries, quotations, and complaints.

• Collaborate with procurement, inventory control, warehousing, logistics, and quality assurance teams for feedback.

Qualifications:

• Diploma in Customer Service, Sales and Marketing, or related field.

• Minimum one year of experience in a pharmaceutical supply chain call centre.

• Technical competencies: communication, interpersonal skills, CRM systems, E-Commerce, Microsoft Office, and knowledge of pharmaceutical products.

• Behavioural attributes: professionalism, integrity, problem-solving, confidentiality, and self-drive.

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