Assistant Manager at APA Life Assurance Company Ltd

KEY PRIMARY RESPONSIBILITIES

• Building and strengthening business relationships with existing and prospective clients to achieve performance targets;
• Achieving branch service standards within set turnaround times;
• Managing the business portfolio through prudent underwriting in order to achieve the targeted business mix and loss ratio;
• Managing outstanding premiums as per the credit control policy;
• Managing the implementation of internal and external audit and risk recommendations within the agreed timelines; Exploring opportunities presented by the market and developing innovative products and solutions that meet customer needs;
• Complying with statutory, regulatory, and internal control processes at the business units including internal and external audit recommendations;
• Entrenching performance-based culture among departmental staff in line with their set KPIs and departmental targets;
• Participating in company CSR and brand-building activities in liaison with the Head Office;
• Training, coaching, and mentoring staff/DSFs/Independent Agents in order to improve performance and cohesion within the department;
• Implementing interdepartmental SLA in liaison with other departmental heads;
• Participating in management meetings, projects, and committees as assigned.

ACADEMIC QUALIFICATIONS

• Bachelor’s degree in Insurance or an equivalent.

JOB SKILLS AND REQUIREMENTS

• Sales skills
• Interpersonal and Communication skills
• Customer Service Skills

PROFESSIONAL QUALIFICATIONS

• ACII/AIIK

EXPERIENCE

• At least 6 years of relevant experience