Assistant Customer Care Officer at Open University

Assistant Customer Care Officer at Open University – Open University Kenya Job Details

Duties and Responsibilities

The duties and responsibilities shall include but are not limited to:

• Compiling daily records of visitors;
• Providing relevant information to visitors;
• Responding to visitors queries and telephone inquiries;
• Recording and confirming visitor’s appointments;
• Recording visitor’s personal details;
• Receiving, guiding and directing visitors to designated offices and areas;
• Issuing visitors passes; making seating arrangements; and
• Tagging VIP seats during official and government functions.
• Requirements for Appointment

For appointment to this grade, one MUST have:

• Advanced or Professional Certificate in any of the following fields: Customer Service, Public Relations, Hospitality Management, International Relations and Diplomacy, Communication Management, Event Management, Front Office or equivalent qualification from a recognized institution. OR
• Served in the grade of Reception assistant grade 4 for 3 years.
• Certificate in computer application skills.