Call Center Agent at Sprinkville Networks LTD

Call Center Agent at Sprinkville Networks LTD – Sprinkville Networks LTD Kenya Job Details

Company: Sprinkville Networks LTD
Location: Nairobi, Kenya
Job Type: Full Time
Posted On: January 15, 2026

Job Title

Call Center Agent

Job Purpose

The Call Center Agent will be responsible for handling inbound and outbound customer interactions, providing accurate information, resolving service-related inquiries, and delivering a positive customer experience while supporting Sprinkville Networks LTD’s service operations.

Duties and Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.

• Respond to customer inquiries, complaints, and service requests in a timely manner.

• Provide clear and accurate information regarding internet services and basic troubleshooting steps.

• Log customer interactions, issues, and resolutions accurately in the system.

• Escalate complex technical or service issues to the relevant departments when necessary.

• Maintain a high level of customer satisfaction through courteous and solution-focused communication.

• Adhere to company policies, procedures, and call center performance standards.

• Meet individual and team targets related to call handling, quality, and customer satisfaction.

Job Requirements

• Excellent verbal and written communication skills in English and Swahili.

• Basic technical knowledge, including internet connectivity and troubleshooting concepts.

• Prior experience in a call center or customer service role is an added advantage but not mandatory.

• Ability to multitask and work efficiently in a fast-paced environment.

• Strong problem-solving skills with a positive and professional attitude.

• Good listening skills and the ability to handle customers calmly and professionally.

Method of Application

Interested candidates should send their updated resume to careers@sprinkvillenetworks.co.ke.