Call Center Agent at Mater Misericordiae Hospital

Call Center Agent at Mater Misericordiae Hospital – Mater Misericordiae Hospital Kenya Job Details

CALL CENTER OPERATOR

Mater Misericordiae Hospital, a leading healthcare provider in East and Central Africa, has an excellent career opportunity. Mater Misericordiae Hospital offers exceptional compassionate, and Christ-centred healthcare services to our clients through an innovative, engaged, and competent workforce. The successful candidate will fill the above position:

Main Duties:

• Managing emergency calls, transferring calls to suitable departments, and making sure that callers get through to the respective staff member.

• Providing information and assistance regarding telephone numbers and making calls as requested.

• Handling inquiries and referring them to the appropriate person or service.

• Answering internal or external calls (local and foreign) and transferring calls as required, taking and relaying messages.

• Greeting and directing visitors and providing assistance to them as required.

• Receiving messages by email, informing intended recipients, or forwarding the messages by internal mail.

• Updating the electronic telephone directory.

• Typing, photocopying, completing and distributing documents related to reception, telephone service, and any other routine document.

• Ensuring regular update of the Call Center Bulletin board/Notice board.

• Efficient and effective use of standard office equipment, such as a personal computer, calculator, photocopier, and fax machine.

• Ensuring staff/faculty utilize telephone and conference calls appropriately.

• Performing other relevant duties as and when required.

• Participating in quality improvement initiatives within the department and provision of the reports as required.

Required Qualifications for the Position

• Diploma in Mass Communication

• 3 years of working experience

• Keen on detail with a high degree of accuracy

• Good communication skills

• Computer skills

If you are interested in the above position and you meet the requirements listed, please send your application together with a detailed CV, copies of your Academic Certificates, and three (3) referees and including their telephone contacts and email addresses, to hrrecruit@materkenya.com to reach us not later than 22nd December 2025.

Only shortlisted candidates will be contacted.

Please note that we do not charge any fee at any stage of our recruitment.

Trustees: Sisters of Mercy, Kenya
MH-ADM-FM10 (0)