Latest Recruitment at Java House

Duties and Responsibilities:

• Ensure that all restaurant policies and procedures, standards specifications and guidelines are followed and completed on a timely basis.
• Ensure compliance with health and safety, food preparation and serving, repair and maintenance.
• Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, productive working environment through organizing and supervising regular Branch deep cleaning.
• Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Prevent, handle and resolve complaints regarding food quality and service.
• Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
• Prevent and resolve personnel problems
• Minimise guest complaints by ensuring all guests are served. This will be done by ensuring 95% of their time is spent on floor coverage.
• Ensuring that the set SOPs of cash handling are adhered to
• Taking correct take away orders and ensuring they are correctly dispensed
• Ensuring prompt billing is done and correct change is given
• Ensuring delivery orders are prepared and picked on time
• Suggestive selling products and introduction of new ones to guests
• Maintaining high hygiene standards at the cashier station
• Ensure cutlery is wiped, polished and well displayed at the respective stations
• Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
• Seeks, listens and responds to Guest feedback.

Qualifications

• Ability to communicate clearly in English.
• Ability to review  P&L
• Able to handle money and operate a point-of-sale system
• Must be prepared to work under pressure.
• Must have the ability to co-ordinate skills; demonstrate good core ethics and values.
• Must be result oriented, self-driven, articulate and pro-active.
• Must have the ability to make quick and sound decisions.

Primary Purpose and Scope the Job (Job Role)-

To welcome, sit, take & serve food and beverage orders to our guests in a friendly, timely manner and ensure  a clean environment in accordance to Java service standards

Duties and Responsibilities:

• Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
• Handling customer interactions at various levels of customer touch points.
• Assist the guest navigate through the menu comfortably- Inform guests of menu changes, daily specials and assist the guest navigate through the menu comfortably.
• Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification.
• Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services.
• Monitor and observe guests dining experience to ensure guests are satisfied with the food and service respond promptly and courteously to address any guest concern ¬ify the manager.
• Collaborate with other team members to ensure a positive customer experience.
• Ensuring there is enough change at all times.
• Maintaining shift float money and ensuring no shortages.
• Timely closure of counter variances.
• Taking care of counter machines.
• Present bills on time and accept payment.
• Ordering of items in Vuka for the store.
• Receiving of items from Food scape/ any other supplier.
• Keying in of orders in the POS.
• Receiving orders from the aggregator tabs
• Packing and dispatching the orders to the guests
• Table clearance and clean counters after guests have finished dining.
• Ensure general cleaning of the restaurant is done and the highest hygiene standards are upheld.
• Communicating any R&M or IT issues to the Area Manager.
• Closing duties of the branch.

Job specifications:

Qualifications

• Ability to work under pressure and long hours.
• Ability to up sell and inform our guest on new menu product.
• Must be a team player.
• Must be customer-oriented.
• Must have proper planning skills.
• Must have Point of Sale skills.
• Should have inter-personal skills.
• Flexible and accommodative.
• Must be result oriented, self-driven, articulate and pro-active.

Job Description
Primary Purpose and Scope the Job (Job Role)

Assists in the overall smooth operations of the restaurant.

Duties and Responsibilities:

• Welcome guests and maintain high standards of restaurant hygiene as per Company SOPs.
• Quality food preparation and presentation which meets food safety requirements.
• To maintain a hygiene working environment in kitchen by providing clean utensils and washrooms
• Handling cash, assisting guests in take away orders and taking orders via the phone.
• Maintain a fast speed service at all times.
• Take orders from guests and Assist the guests in the processing of orders
• Suggestive selling products and introduction of new ones to guests
• Channels any communication from the guests to ensure an efficient working relationship
• Ensure the kitchen is clean and sanitized.
• Ensure that all food are stored correctly.

KEY ACCOUNTABILITIES:

Key Result Areas/ Key Performance Indicators 

• Ensure that the sops for restaurant hygiene are maintained and consistently adhered to in accordance to food safety requirements.
• Attend to the tables and guarantee compliance to cleanliness standards
•  Ensure all company money is intact as transacted at all times and all transactions accompanied with  official receipts
• Performance Indicators
• Food Safety
• Net Promoter Score
• Integrity

Job specifications:

Qualifications

• Excellent verbal communication skills must be able to clearly communicate guests’ needs to Managers.
• Ability  to provide excellent customer service
• Ability to handle a fast-paced working environment
• food safety training will be a plus
• Must have good menu knowledge.
• Must be able to reach, bend, stoop and wipe
• Keen on details

Experience

• Previous experience in a QSR
• In house training.