Channels Specialist – 2 Posts at National Bank of Kenya

Job Reference No. NBK/ICT/03/2025

Position Scope:

• The role holder will provide support in the development, design, document, maintenance and solutioning for digitalchannels systems for the Bank.

Key Responsibilities:

• Provide day-to-day operational and technical support for the digital channels and the related sub-systems and ensuresystem uptime as per the banks service level agreements.
• Ensure that service / support calls are effectively responded to and resolved within the framework of the Servicelevel agreements and develop knowledge and awareness of the relevant applications.
• Perform and implement system maintenance, making program modification as necessary to meet business requirements; review and modify programs to correct errors and improve efficiency and cost effectiveness.
• Ensure cyclical assignments such as Disaster Recovery testing, business continuity plans, penetration testing andsoftware and hardware audits are completed in a timely manner.
• Responsible for designing, developing and providing appropriate reports and management information as requiredby business.
• Participate and perform system integrations, testing, upgrades and enhancements, documentation and stabilization.
• Continuously analyse user requirements and provide solutions.
• Maintain up to date system and user documentation and manuals.
• Ensured compliance of SLAs with system vendors.
• Recommended and implement upgrades for performance, security and business benefit.
• Constituted cross-functional project teams with clearly defined roles.
• Carry out other duties as may be assigned by the supervisor.

Qualifications, Experience, Skills & Personal Attributes:

• A Bachelor’s Degree in IT and/or related field from a recognized university.
• ITIL Certifications
• Advanced knowledge in Linux
• Advanced knowledge in Oracle/MS SQL
• Three(3) years’ experience in handling Integrations for Mobile and Internet Banking
• Competency in Card Management Systems and VISA Operations
• Competency in Linux administration
• Competency on SQL Scripting, Oracle Skills will be an added advantage.
• Ability to work with Weblogic and Messaging Queues and ISO Messagin.
• Knowledge on API, SOAP Messages
• Has worked with SMS Gateways
• Knowledge in Java, Tomcat, Jboss
• Has dealt with HSMs
• Professionalism –
• Building consensus and influencing-ability to influencevarious players across all NBK departments.
• Excellent planning and organizational skills with abilityto breakdown complex items to actionable elements
• Network management
• Disaster recovery planning
• Business Continuity planning
• IT Security and Security appliances
• Oracle databases
• Systems Administration
• Service Desk Analysis
• Server Management
• Knowledge on file processing and file formats