Customer Service Coordinator at Q-Sourcing Servtec Group

DUTIES & RESPONSIBILITIES:

• Compliance with local authorities’ requirement for imports/exports, including but not limited to:
• Processing of permits and IDFs
• Co-ordinate shipping & logistics activities per client requirements
• Prepare Certificates such certificates of Origin, (EAC /COMESA)
• Prepare and dispatch files for customs clearance
• Generate other government agencies clearance documents
• Implement exports / imports SOPs
• Maintain exports/ imports records.
• Receive and record exports / imports customer orders
• Raise pro-forma invoices for customer orders
• Communicate with customers to obtain shipment approval as soon as possible
• Prepare export / imports documentation as per customer requirements
• Prepare export documentation to comply with terms of applicable letters of credit
• Capture orders in SAP and ensure pack and shelf-life requirements per market
• Support on induction process for new employees
• Engage with inspection authorities to ensure timely inspection
• Book approved consignments for transit
• Send pre/post alerts
• Track shipments to destination
• Maintain outbound shipments PODs
• Update clients as necessary.
• Participate in the implementation of departmental and site EMS objectives.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Certification in business management, supply chain management, Customs clearance, Freight Forwarding or its equivalents
• Experience in Freight forwarding and customs clearance operations. Minimum 1 year experience
• Excellent Communication skills
• Decision–making, problem-solving, creativity
• Analytical skills, attention to detail
• Ability to interact at a high level with clients, senior management, and authorities
• Ability to work in a team environment