Warehouse / Store Manager at CDL Human Resource

JOB PURPOSE

• Responsible for overseeing the operations of a pharmaceutical product and medical equipment’s warehouse the Warehouse Manager ensures that storage, handling, and dispatch of all goods comply with regulatory requirements that may include PPB, WHO GDP, quality standards, and the company’s internal policies. This position plays a key role in maintaining product integrity, operational efficiency, and customer service excellence within a fast-paced, compliance-driven healthcare distribution environment.

KEY DUTIES & RESPONSIBILITIES

• Warehouse Operations
• Oversee daily operations including receiving, put-away, storage, picking, packing, and dispatch of pharmaceutical and medical products.
• Ensure that all handling, storage, and distribution activities are conducted in compliance with Good Distribution Practice (GDP) and local Pharmacy and Poisons Board (PPB) guidelines.
• Monitor temperature-controlled storage areas and ensure all cold chain and temperature-sensitive products are managed per regulatory standards.
• Maintain traceability of all products through accurate batch and serial number tracking using warehouse management systems (WMS).
• Lead regular stock audits and cycle counts to ensure inventory accuracy and minimize product expiry, damages, or losses
• Compliance and Quality Assurance
• Work closely with the regulator compliance team to ensure full compliance with МОН, РРВ, and internal SOPs regarding the warehousing and distribution of medicines and medical
• devices.
• Implement the quality management systems, documentation control, and audit readiness for the warehouse department
• Participate in regulatory inspections and internal audits and implement corrective and preventive actions (CAPAs).
• Manage product recalls and quarantines in coordination with the QA and Regulatory Compliance teams.
• Human Capital
• Supervise warehouse team members and ensure alignment with performance expectations, KPls, and company values.
• Train staff on handling pharmaceutical and medical products, focusing on safety, compliance, hygiene, and SOP adherence.
• Promote a culture of accountability, accuracy, and continuous improvement within the team.
• Inventory and Technology Management
• Utilize WMS/ERP (NetSuite systems for real-time inventory control and traceability.
• Monitor stock levels to ensure optimal inventory holding and reduce product expiries.
• Coordinate with Procurement and Sales teams on stock reordering and fast-moving SKUs.
• Health, Safety, and Environmental Compliance
• Enforce health and safety regulations in line with OSHA and pharmaceutical safety standards.
• Conduct regular risk assessments and ensure emergency response protocols are in place.
• Maintain clean, pest-free, and contamination-controlled environments throughout the warehouse.
• Coordination & Reporting
• Liaise with dispatch team, Commercial BU, Regulatory Compliance team, and QA teams to ensure seamless order processing and delivery.
• Ensure timely and accurate documentation, reporting, and dashboards for stock movement, delivery performance, and compliance indicators.
• Provide regular updates and performance reports to the Manager, Warehouse & Dispatch and Head of Operations.

Qualifications

• Bachelor’s degree in warehouse management, Logistics, Pharmaceutical Sciences, or related field.
• Professional certifications in warehousing/logistics (e.g., CILT, KISM) and GDP/GSP training will be an added advantage.

Experience

• Minimum 5 years of experience in warehouse management, with at least 3 years in the pharmaceutical or medical distribution sector and in a leadership role.
• Experience working with PPB, WHO standards, and MOH regulations is required.