Online Jobs-Customer Support Specialist at PropTech

Online Jobs-Customer Support Specialist at PropTech – PropTech Kenya Job Details

We’re Loop Support!👋 A dynamic staffing agency that partners with forward-thinking companies committed to providing outstanding customer experiences. Our clients value innovation, efficiency, and meaningful interactions, ensuring that every customer receives personalized and high-quality support.

Are you passionate about helping others and delivering top-tier customer service? Do you have experience in property management support and enjoy solving problems in a remote work environment? If so, we want to hear from you! (This role is open to candidates worldwide, with the exception of candidates residing in the United States.)

What You’ll Do:

As a Customer Support Specialist, you will play a key role in ensuring our clients’ customers receive top-notch support. Your main responsibilities will include:

• Responding to customer inquiries via phone, email, and chat, delivering fast, friendly, and professional assistance.
• Troubleshooting product and service issues to find effective solutions.
• Maintaining detailed and accurate customer interaction records.
• Managing support tickets, macros, and workflows within Zendesk to ensure efficient and organized customer service.
• Staying up to date on client products, services, and policies to provide accurate information.
• Collaborating with teammates and sharing feedback to continuously improve the customer experience.

What We’re Looking For:

We’re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:

• Fluency in English (spoken and written). (Required)
• Previous customer support experience (phone, email, chat, or similar roles). (Required)
• Experience in property management, maintenance tech workflows, or supporting PropTech platforms. (Required)
• Strong Zendesk experience (you should be very comfortable using Zendesk to manage tickets, workflows, and automations). (Required)
• A strong, stable internet connection and a reliable computer setup. (Required)
• Familiarity with the multifamily space and end-user challenges is a big plus.
• A problem-solving mindset with strong attention to detail.
• A positive, professional attitude and a passion for helping others.
• The ability to work independently in a distraction-free home office.

Why Apply?

• Fully remote: Work from anywhere.
• Competitive salary: Paid in USD.
• Unique opportunities: Work with a forward-thinking company where your expertise makes a real impact on customer experience and business success.
• Training & Support: Receive onboarding and ongoing training to help you succeed in your role.

Next Steps – How to Apply

If this sounds like the perfect role for you, we’d love to hear from you! Applying is easy:

1. Click “Apply Now” to fill out our application form.
2. You will then be asked to take a sales assessment!
3. If qualified, you’ll be invited to move forward in the interview process.

Join us in delivering outstanding customer experiences—apply today! 🚀