BM Customer Service Specialist at KEDA Kenya Ceramics Company Limited

JOB RESPONSIBILITIES:

• To invoice special sales orders via CRM system for clients.
• Order preparation, goods issuing and payment follow up.
• Receive, process and verify customer orders.
• Deal with client complaints and requests.
• Assist the sales team to push for more orders, follow up on sales order and good delivery.
• Assist the sales team collect overdue payments.
• Summarize sales data and keep a profile of customer information.Any other duties assigned by management.

EDUCATION AND OTHER QUALIFICATIONS:

• College Diploma/Degree preferably in accounting/finance or relevant to the position.
• Have 1-3 years of work experience in the construction industry.

KEY COMPETENCIES AND SKILLS:

• Fluent in both written and spoken English.
• Proficient in Ms word, excel, powerpoint and analysis application.
• Good communication and interpersonal skills.
• Good decision-making skills.
• Good customer service and negotiation skills.
• High level of integrity.
• Team player
• Self-motivated and can work under minimum supervision.
• Flexible work schedule (Monday-Saturday).