Call Centre Quality Assurance Analyst at Mwananchi Credit Ltd

  • Nairobi

Mwananchi Credit Ltd

Mwananchi Credit Ltd is currently recruiting for a opportunity Job position based in Nairobi. This opportunity is open to qualified candidates looking to grow in the Job sector in Kenya. Review the full requirements below and apply before the deadline.

📋 Job Overview

  • Category: Not specified
  • Job Type: Not specified
  • Location: Nairobi
  • Company: Mwananchi Credit Ltd
  • Employer Page:
  • Application Deadline: Rolling basis
  • Last Updated: January 31, 2025

Call Centre Quality Assurance Analyst at Mwananchi Credit Ltd – Mwananchi Credit Ltd Kenya Job Details

KEY RESPONSIBILITIES:

  • Evaluate agent calls to ensure quality standards.
  • Monitor adherence to processes and expectations.
  • Provide feedback through coaching and performance reports.
  • Facilitate meetings to drive improvement.
  • Support new agents and assist with escalations.

Method of Application

Please share your updated CV and application letter to [email protected]

🎯 How to Apply

To apply for this job email your details to careers@mwananchicredit.com

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