Customer Service Assistant at Kenya Institute of Supplies Management

Job Responsibilities

• Provide exceptional customer service through phone, email, and online channels.
• Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
• Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
• Follow established protocols and procedures for handling customer interactions.
• Accurately document customer interactions and maintain detailed records.
• Identify and escalate complex issues or complaints to the appropriate team.
• Upsell and cross-sell products and services to enhance customer satisfaction and revenue.
• Contribute to positive customer reviews and brand reputation.
• Proactively seek feedback from customers to identify areas for improvement.
• Adapt to changing customer needs and situations with a positive and professional attitude

Job Requirements

• Bachelors Degree Customer Service, Front office management, Public relation and communication, office management, Business Administration, or related field.
• Diploma Customer Service, Front office management, Public relation and communication, office management, Business Administration, or related field.
• Minimum of 1 year of experience in a customer service or related role
• Proficiency in Microsoft Office and CRM software is an advantage

Mandatory Documents

• Academic Certificates
• COVER LETTER
• Curriculum Vitae
• IDENTIFICATION DOCUMENT

Personal Attributes

• Adaptability and flexibility
• Communication Skills
• Customer Service Focus
• Interpersonal Skills
• Problem Solving Skills
• Time Management