Team Leader, Telesales at Solar Panda

The successful Team Leader will be responsible for managing and leading a team of telesales agents to achieve sales targets, with a focus on developing and executing sales strategies for the department. The Team Lead will oversee telesales outbound efforts, with particular emphasis on customer retention and conversion through phone selling. This role involves providing leadership, training, and support to telesales agents while continuously improving sales performance.

Key Duties and Responsibilities:

• Develop and implement effective sales strategies to achieve departmental sales targets.
• Deliver exceptional sales performance by identifying and meeting customer needs through selling of all Solar Panda products to customers by telephone.
• Analyze telesales performance data to identify trends and opportunities for improvement in processes, scripts, and workflows.
• Manage team’s participation in specific product campaigns by ensuring that the products are explained to customers over the phone.
• Drive the performance of all Telesales staff to ensure they achieve set targets.
• Maintain team’s sales performance statistics for management information usage.
• Build effective relationships with other department to ensure that non-sales staff refer customers to the Telesales Staff when they identify a particular product or service need.
• Develop the Telesales Representatives through coaching and training and identifying skills gaps.

Academic Qualification & Work Experience

• Bachelor’s degree or diploma in a business field.
• At least 4 years’ experience leading agents.