Customer Experience Intern at Eastnat Foods

Job Summary
Eastnat Ltd is inviting applications from qualified applicants to fill the Customer Service Intern position. Responsibilities include but not limited to providing existing and potential customers with exceptional services, identifying and providing solutions to customer needs, documenting and escalating feedback, collaborate customer queries & with team members to improve overall customer satisfaction.

Experience & Qualifications

• Bachelor’s Degree or Diploma in Business Administration, Marketing, Management or other related field is preferable.
• Strong communication skills
• Customer-centric mindset
• Problem solving & analytical skills
• Empathy & emotional intelligence

Duties & Responsibilities

• Developing and implementing strategies to enhance the customer experience.
• Conducting research and analysis to understand customer needs, preferences, and pain points.
• Designing and optimising customer journeys across multiple channels and touchpoints.
• Collaborating with cross-functional teams to ensure a unified approach to customer experience. Monitoring customer satisfaction metrics and feedback to identify areas for improvement.
• Implementing customer feedback systems and processes to capture and address customer
• concerns.
• Resolving escalated customer issues and complaints in a timely and effective manner.
• Keeping up-to-date with industry trends and best practices in customer experience management.