Customer Service Officer Job at Lions SightFirst Eye Hospital

Customer Service Officer Job at Lions SightFirst Eye Hospital – Lions SightFirst Eye Hospital Kenya Job Details

Job Title: Customer Service Officer
Company: Lions SightFirst Eye Hospital
Job Type: Full-Time
Application Deadline: 15 August 2026

Lions SightFirst Eye Hospital is hiring a Customer Service Officer to join its team. The successful candidate will be responsible for handling customer inquiries, managing communication channels, supporting client satisfaction, and maintaining positive relationships between customers and the hospital.

Key Duties and Responsibilities

• Respond to customer issues promptly and in accordance with the organization’s policies.
• Manage a high volume of calls, emails, and other customer communication channels.
• Use various forms of communication to build, maintain, and protect the hospital’s reputation.
• Communicate key information clearly to clients to promote comfort, confidence, and goodwill.
• Monitor publicity and conduct research on customer concerns and expectations.
• Prepare and present findings on customer feedback and concerns to management.
• Liaise with colleagues and key stakeholders while serving as a link between customers and hospital departments.
• Resolve customer requests, questions, complaints, and concerns by analysing situations and using available resources effectively.

Qualifications and Requirements

Applicants should have:

• A Bachelor’s Degree or Diploma in Public Relations, Customer Service, or a related field from a recognized institution.
• At least 2 years of experience in a similar role.
• Excellent communication and problem-solving skills.
• Strong interpersonal skills.
• Ability to multitask effectively.
• Experience working in a hospital or healthcare environment will be an added advantage.
• A high level of professionalism and integrity.

How to Apply

Interested and qualified candidates should send their applications to:

[email protected]
[email protected]

Application Deadline: 15 August 2026