ICT Support Job Qona Sacco

ICT Support Job Qona Sacco – Qona Sacco Kenya Job Details

About the Role

Qona Sacco is recruiting an ICT Support specialist to manage technical operations and user assistance across the organisation. This full-time position is based in Nairobi and sits within the IT department, where you’ll be responsible for maintaining systems, resolving technical issues, and ensuring staff can work without disruption. The role combines hands-on technical work with customer service—you’ll interact regularly with employees and members while also managing backend infrastructure.

This ICT Support Job Qona Sacco requires someone with a solid foundation in systems administration and user support, plus the ability to communicate technical concepts to non-technical staff. You’ll report to the ICT management team and be expected to work independently on routine issues while escalating complex problems appropriately.

Key Responsibilities

• Install, configure, and maintain computer hardware, software, operating systems, networks, printers, and scanners across the organisation.
• Monitor ICT systems, networks, and related infrastructure to identify and prevent issues before they affect users.
• Handle incoming support requests and technical incidents with speed and effectiveness, both via phone and email.
• Deliver on-site and remote technical assistance to staff members, diagnosing and resolving problems quickly.
• Administer user accounts and manage access rights to systems and applications.
• Troubleshoot, repair, and replace ICT equipment as necessary to keep operations running.
• Evaluate new technologies and solutions that could improve the organisation’s operational efficiency.
• Conduct staff training sessions on ICT systems and application use as required.
• Strengthen information security practices and controls across all technical operations.
• Field routine inquiries from members and stakeholders via phone and email, directing queries to the appropriate departments.

Requirements & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information and Communication Technology, or a closely related field.
• Minimum two years of professional experience in ICT support or systems administration roles.
• Demonstrated troubleshooting ability and practical problem-solving skills.
• Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
• Knowledge of information security best practices and standards.
• Ability to manage multiple support requests and prioritise tasks effectively.

What to Expect

• You’ll work within a structured IT support environment where both proactive maintenance and reactive troubleshooting are valued equally.
• The role involves a mix of desk-based work and movement around the office to provide hands-on technical support to staff.
• This ICT Support Job Qona Sacco position in Nairobi is open to qualified candidates. Click Apply below to submit your application.

Method of Application

Candidates who meet the minimum requirements to fill attached link https://forms.office.com/r/bfLPdHsYfG and send your application with a detailed curriculum vitae including three referees to [email protected] by 26th May 2026

Due to the numerous numbers of applications received, only short-listed candidates will be contacted.