Associate, Cash Office at I&M Bank

Associate, Cash Office at I&M Bank – I&M Bank Kenya Job Details

About the Role

I&M Bank is seeking an Associate, Cash Office to join its branch operations team in Kenya. This full-time position sits at the centre of branch cash management, overseeing daily liquidity operations and ensuring that customers receive reliable service across all cash-related transactions. The successful candidate will report to the branch manager and work within a structured banking environment where accuracy, security, and procedural compliance are non-negotiable.

The Associate, Cash Office at I&M Bank is responsible for managing all aspects of branch cash services, from vault operations to ATM replenishment and daily reconciliations. You will act as the custodian of critical banking assets and maintain the operational standards that protect both the institution and its customers. This role demands strong organisational ability, meticulous attention to detail, and the capacity to work under pressure while maintaining composure.

Key Responsibilities

• Coordinate with the Central Cash department to maintain optimal cash levels across the branch, ensuring sufficient liquidity for daily operations without excess holding.
• Assume responsibility for the secure storage of cash and all serialised stationery, implementing controls to prevent loss or unauthorised access.
• Perform end-of-day cash reconciliations through physical counts and cross-check balances against system records to identify and resolve discrepancies.
• Monitor intra-day cash limits for teller stations to ensure compliance with internal risk parameters and operational guidelines.
• Serve as vault custodian, managing vault access, keys, and security protocols in line with banking regulations.
• Oversee ATM loading operations and retrieval of cash and cheque deposits from automated machines.
• Monitor the banking hall via CCTV, manage customer queues, and respond to cash-related customer queries promptly.
• Verify teller entries and transaction records to ensure accuracy and flag any irregularities for investigation or escalation.
• Supervise daily callback procedures, archiving of documents, and ensure ATM machines are functioning optimally with sufficient cash reserves.

Requirements & Qualifications

• Bachelor’s degree in Business, Banking, or a related field.
• Minimum one year of relevant experience in a cash office or similar banking operations role within a comparable financial institution.
• Strong planning and organisational skills to manage multiple priorities and maintain schedules.
• Analytical capability and meticulous attention to detail, particularly when reconciling figures and identifying discrepancies.
• Proficiency in verbal and written communication to liaise with staff across departments and manage customer interactions.
• Interpersonal competence to work effectively with colleagues, supervisors, and customers at all organisational levels.
• Demonstrated ethics, integrity, and sound judgment in handling confidential financial information and cash assets.
• Commercial awareness and ability to align daily operations with broader branch and bank business objectives.

What to Expect

• A structured working environment within a regulated banking institution where procedures and compliance are prioritised.
• Regular interaction with multiple departments, tellers, and customers, requiring both technical accuracy and interpersonal skill.
• This Associate, Cash Office at I&M Bank position in Kenya is open to qualified candidates. Click Apply below to submit your application.