Front Office Admin at Mwananchi Credit Ltd

Front Office Admin at Mwananchi Credit Ltd – Mwananchi Credit Ltd Kenya Job Details

About the Role

Mwananchi Credit Ltd is recruiting a Front Office Admin to join its team in Kenya on a full-time basis. This role sits at the centre of customer interaction, requiring someone who can manage incoming calls, respond to client inquiries, and represent the company with professionalism and efficiency. The position demands strong organisational skills and the ability to work to measurable performance targets in a financial services environment.

As a Front Office Admin at Mwananchi Credit Ltd, you will be the first point of contact for customers and internal stakeholders. Your work will directly affect client satisfaction and the company’s reputation. This is a hands-on position suited to someone with prior receptionist experience, ideally within the banking or financial sector.

Key Responsibilities

• Answer and manage customer calls with professionalism, ensuring all inquiries are routed or resolved appropriately
• Listen to client concerns, investigate the details of complaints, and propose workable solutions in a timely manner
• Inform customers about Mwananchi Credit Ltd products and services during relevant conversations, where applicable
• Maintain accurate records of customer interactions, complaints, and resolutions in company systems
• Track and meet daily and weekly performance targets set by management
• File and organise documents according to company procedures to ensure easy retrieval and compliance

Requirements & Qualifications

• University degree or diploma qualification (minimum entry level)
• At least 1 year of hands-on experience working as a receptionist or in a similar front-facing customer service role
• Prior experience in a financial institution, bank, or credit organisation is strongly preferred
• Demonstrated competency in record keeping and data entry with accuracy and attention to detail
• Ability to use office software and phone systems independently
• Strong verbal communication skills and the ability to remain calm under pressure

What to Expect

• A structured work environment with clear daily and weekly performance metrics to track your progress
• Regular interaction with diverse customers and internal teams across the organisation
• Opportunities to develop customer service and administrative skills in the financial services sector
• This Front Office Admin at Mwananchi Credit Ltd position in Kenya is open to qualified candidates. Click Apply below to submit your application.