INUA AI
INUA AI is hiring a Managing Director to lead INUA Nexus, its global business services division, with responsibility for strategy, P&L, and operations across multiple geographies. This is a full-time Administration Jobs opportunity in Kenya for a senior leader with 10–15+ years of experience in global business services, BPO, or enterprise service delivery. The role combines strategic growth targets, operational scale-up, and AI-driven service delivery innovation.
📋 Job Overview
- Category: Administration Jobs
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: INUA AI
- Application Deadline: Rolling basis
- Last Updated: April 3, 2026
Managing Director, INUA Nexus (Global Business Services) at INUA AI – INUA AI Kenya Job Details
KEY RESPONSIBILITIES
- Strategic Leadership & Business Growth
- Define and execute the global growth strategy for INUA Nexus (GBS)
- Own and deliver multi-million-dollar revenue targets
- Build and manage a strong enterprise sales pipeline (US, UK, EU, Middle East, Africa)
- Secure high-value enterprise and government contracts
- Establish strategic partnerships across BPO, AI, and cybersecurity ecosystems
- P&L Ownership & Financial Performance
- Own full Profit & Loss (P&L) for INUA Nexus
- Drive revenue growth, margin expansion, and cost optimization
- Develop and manage annual budgets, forecasts, and financial plans
- Ensure sustainable and scalable business performance
- Global Service Delivery Excellence
- Oversee end-to-end service delivery operations across all GBS verticals
- Ensure SLA adherence, quality assurance, and client satisfaction
- Implement AI-driven delivery models and automation frameworks
- Drive continuous improvement in efficiency, productivity, and service quality
- Operational Scale & Infrastructure Development
- Lead the expansion of delivery centers (Nairobi, Konza, Webuye, and global locations)
- Scale workforce from hundreds to thousands of employees
- Design and implement a standardized global GBS operating model
- Optimize resource allocation and operational efficiency
- Talent & Workforce Strategy
- Build and lead a high-performing, globally competitive workforce
- Integrate with INUA Hub and INUA AI Human Capital for talent pipeline development
- Champion impact sourcing and youth employment initiatives
- Develop leadership capability across all levels of the organization
- AI Integration & Innovation
- Embed AI and automation into all service delivery functions
- Collaborate with Quantum Synapse AI to integrate: Quantum Shield, Quantum Strike and Managed SOC capabilities
- Position INUA Nexus as an AI-powered GBS leader, not a traditional BPO
- Governance, Risk & Compliance
- Ensure compliance with global standards: GDPR, ISO 27001 / 27701, and SOC 2
- Maintain audit-ready operations and enterprise-grade security practices
- Oversee risk management and regulatory compliance
KEY PERFORMANCE INDICATORS (KPIs)
- Revenue growth and profitability (EBITDA)
- Enterprise client acquisition and retention
- Service delivery performance (SLA, NPS, quality metrics)
- Workforce growth and productivity
- Operational efficiency and cost optimization
- AI adoption and automation impact
QUALIFICATIONS & EXPERIENCE
Education
- Bachelor’s degree in Business, Technology, or related field
- MBA or equivalent executive qualification (preferred)
Experience
- 10–15+ years in: Global Business Services (GBS) / BPO / Outsourcing and Consulting or enterprise service delivery
- Proven experience: Leading large-scale operations across multiple geographies, Managing P&L and delivering revenue growth and Closing enterprise-level deals
- Experience with AI-enabled services or digital transformation (highly preferred)
🎯 How to Apply
To apply for this job please visit inuaai.com.
❓ Frequently Asked Questions
For this Administration Jobs position in Kenya, you'll need a bachelor's degree in business, technology, or a related field, with an MBA or equivalent executive qualification strongly preferred. The Managing Director, INUA Nexus (Global Business Services) at INUA AI role requires 10–15+ years of experience leading large-scale operations across multiple geographies, managing P&L, closing enterprise-level deals, and ideally experience with AI-enabled services or digital transformation.
When you apply for this Administration Jobs opportunity in Kenya, you'll own the full P&L, define and execute global growth strategy, lead service delivery excellence across all GBS verticals, and oversee expansion of delivery centers in Nairobi, Konza, Webuye, and global locations. Additional responsibilities include building a high-performing workforce, integrating AI and automation into service delivery, ensuring compliance with global standards like GDPR and ISO 27001, and establishing strategic partnerships across BPO, AI, and cybersecurity ecosystems.
This Managing Director, INUA Nexus (Global Business Services) at INUA AI job in Kenya is open on a rolling basis, meaning applications are reviewed continuously until the position is filled. To apply for this full-time Administration Jobs position, visit Job Vacancies Now at jobvacanciesnow.com and submit your application with your resume, cover letter, and professional references demonstrating your experience in global business services leadership and enterprise sales.
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