ATL Global Business
ATL Global Business is recruiting customer service professionals with German and Italian language skills for a full-time role in their operations team. This job involves meeting guests at airports and hotels, managing travel arrangements, and ensuring exceptional service throughout the customer journey. If you have hospitality experience and fluency in these languages, apply for this customer service job in Kenya today.
📋 Job Overview
- Category: Customer Service Jobs
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: ATL Global Business
- Application Deadline: Rolling basis
- Last Updated: March 27, 2026
Customer Service Representative – (German and Italian Language Proficiency) at ATL Global Business – ATL Global Business Kenya Job Details
- Our Client is the premier inbound destination management company in Africa, with established homes and ‘Boots on the Ground’ in Kenya, Tanzania, Uganda, Rwanda, Botswana, Namibia, and South Africa. With a dedicated team of travel consultants specializing in offering clients personalized services and exceptional products, including private guided tours, FIT arrangements, group travel experiences, and MICE products. Our client prides themselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.
- We are seeking to recruit highly motivated, professional, and service-oriented individuals to join our operations team. We are committed to delivering exceptional travel experiences and are looking for candidates who share our passion for excellence in tourism and hospitality
Role Overview
- The Customer Service Representative (CSR) serves as the first point of contact for guests, ensuring smooth arrival and departure experiences while maintaining exceptional service standards. The role involves assisting clients throughout their journey, coordinating with internal departments, and supporting operational efficiency to enhance overall guest satisfaction.
Key Responsibilities
- Meet and assist clients at designated locations, including airports, SGR terminals, and hotels.
- Conduct guest briefings and provide accurate information regarding itineraries, accommodations, and travel arrangements.
- Assist clients with documentation, tickets, and travel materials prior to arrival and during their stay.
- Address guest concerns, lost luggage incidents, and operational challenges promptly and professionally.
- Maintain daily operational reports and updates regarding arrivals, departures, incidents, and guest feedback.
- Be available and respond to duty throughout assigned shifts, including during irregular hours.
- Support the JKIA Office Manager in ensuring departmental smoothness and efficiency.
- Build strong working relationships with hotels, airlines, suppliers, and internal teams, and be hands-on on relevant changes or developments in partner hotels or airport procedures to apprise the supervisor accordingly.
- Support the operations team in delivering seamless guest experiences throughout the travel journey.
Minimum Requirements
- Diploma in Tour Operations, Hospitality, or Customer Care.
- Fluency in English plus German and/or Italian language proficiency is mandatory.
- Minimum 2 years’ experience in customer service within the tourism or hospitality industry.
- Strong communication, problem-solving, and interpersonal skills.
- High attention to detail and strong organizational ability.
- Computer literacy with knowledge of Excel and Tourplan is an added advantage.
- Flexibility to work shifts and irregular hours when required.
Check how your CV aligns with this job
Method of Application
Interested candidates should submit their resume and a cover letter detailing their relevant experience to
- Our Client is the premier inbound destination management company in Africa, with established homes and ‘Boots on the Ground’ in Kenya, Tanzania, Uganda, Rwanda, Botswana, Namibia, and South Africa. With a dedicated team of travel consultants specializing in offering clients personalized services and exceptional products, including private guided tours, FIT arrangements, group travel experiences, and MICE products. Our client prides themselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.
- We are seeking to recruit highly motivated, professional, and service-oriented individuals to join our operations team. We are committed to delivering exceptional travel experiences and are looking for candidates who share our passion for excellence in tourism and hospitality
Role Overview
- The Customer Service Representative (CSR) serves as the first point of contact for guests, ensuring smooth arrival and departure experiences while maintaining exceptional service standards. The role involves assisting clients throughout their journey, coordinating with internal departments, and supporting operational efficiency to enhance overall guest satisfaction.
Key Responsibilities
- Meet and assist clients at designated locations, including airports, SGR terminals, and hotels.
- Conduct guest briefings and provide accurate information regarding itineraries, accommodations, and travel arrangements.
- Assist clients with documentation, tickets, and travel materials prior to arrival and during their stay.
- Address guest concerns, lost luggage incidents, and operational challenges promptly and professionally.
- Maintain daily operational reports and updates regarding arrivals, departures, incidents, and guest feedback.
- Be available and respond to duty throughout assigned shifts, including during irregular hours.
- Support the JKIA Office Manager in ensuring departmental smoothness and efficiency.
- Build strong working relationships with hotels, airlines, suppliers, and internal teams, and be hands-on on relevant changes or developments in partner hotels or airport procedures to apprise the supervisor accordingly.
- Support the operations team in delivering seamless guest experiences throughout the travel journey.
Minimum Requirements
- Diploma in Tour Operations, Hospitality, or Customer Care.
- Fluency in English plus German and/or Italian language proficiency is mandatory.
- Minimum 2 years’ experience in customer service within the tourism or hospitality industry.
- Strong communication, problem-solving, and interpersonal skills.
- High attention to detail and strong organizational ability.
- Computer literacy with knowledge of Excel and Tourplan is an added advantage.
- Flexibility to work shifts and irregular hours when required.
Check how your CV aligns with this job
Method of Application
Interested candidates should submit their resume and a cover letter detailing their relevant experience to atlglobalbusiness@gmail.com and copy (cc) hr@senseofafrica.co.ke using the subject line “CUSTOMER SERVICE REPRESENTATIVE APPLICATION” on or before 15 April 2026
All applications received will be processed and stored in accordance with the data protection regulations of Kenya. By submitting your application for this position, you grant us consent to process the personal data provided, including your relevant social media handles and, where necessary, to retain this information in our systems for a duration of twelve months. Upon the expiration of this period, you are welcome to submit an unsolicited application to update our records should you express interest in any potential role within our organization.
- Our Client is the premier inbound destination management company in Africa, with established homes and ‘Boots on the Ground’ in Kenya, Tanzania, Uganda, Rwanda, Botswana, Namibia, and South Africa. With a dedicated team of travel consultants specializing in offering clients personalized services and exceptional products, including private guided tours, FIT arrangements, group travel experiences, and MICE products. Our client prides themselves on building strong human-to-human business partnerships, supported by robust systems and processes, and providing expert insights into unique tour and safari destinations at competitive prices.
- We are seeking to recruit highly motivated, professional, and service-oriented individuals to join our operations team. We are committed to delivering exceptional travel experiences and are looking for candidates who share our passion for excellence in tourism and hospitality
Role Overview
- The Customer Service Representative (CSR) serves as the first point of contact for guests, ensuring smooth arrival and departure experiences while maintaining exceptional service standards. The role involves assisting clients throughout their journey, coordinating with internal departments, and supporting operational efficiency to enhance overall guest satisfaction.
Key Responsibilities
- Meet and assist clients at designated locations, including airports, SGR terminals, and hotels.
- Conduct guest briefings and provide accurate information regarding itineraries, accommodations, and travel arrangements.
- Assist clients with documentation, tickets, and travel materials prior to arrival and during their stay.
- Address guest concerns, lost luggage incidents, and operational challenges promptly and professionally.
- Maintain daily operational reports and updates regarding arrivals, departures, incidents, and guest feedback.
- Be available and respond to duty throughout assigned shifts, including during irregular hours.
- Support the JKIA Office Manager in ensuring departmental smoothness and efficiency.
- Build strong working relationships with hotels, airlines, suppliers, and internal teams, and be hands-on on relevant changes or developments in partner hotels or airport procedures to apprise the supervisor accordingly.
- Support the operations team in delivering seamless guest experiences throughout the travel journey.
Minimum Requirements
- Diploma in Tour Operations, Hospitality, or Customer Care.
- Fluency in English plus German and/or Italian language proficiency is mandatory.
- Minimum 2 years’ experience in customer service within the tourism or hospitality industry.
- Strong communication, problem-solving, and interpersonal skills.
- High attention to detail and strong organizational ability.
- Computer literacy with knowledge of Excel and Tourplan is an added advantage.
- Flexibility to work shifts and irregular hours when required.
Method of Application
Interested candidates should submit their resume and a cover letter detailing their relevant experience to atlglobalbusiness@gmail.com and copy (cc) hr@senseofafrica.co.ke using the subject line “CUSTOMER SERVICE REPRESENTATIVE APPLICATION” on or before 15 April 2026
All applications received will be processed and stored in accordance with the data protection regulations of Kenya. By submitting your application for this position, you grant us consent to process the personal data provided, including your relevant social media handles and, where necessary, to retain this information in our systems for a duration of twelve months. Upon the expiration of this period, you are welcome to submit an unsolicited application to update our records should you express interest in any potential role within our organization.
and copy (cc) hr@senseofafrica.co.ke using the subject line “CUSTOMER SERVICE REPRESENTATIVE APPLICATION” on or before 15 April 2026
All applications received will be processed and stored in accordance with the data protection regulations of Kenya. By submitting your application for this position, you grant us consent to process the personal data provided, including your relevant social media handles and, where necessary, to retain this information in our systems for a duration of twelve months. Upon the expiration of this period, you are welcome to submit an unsolicited application to update our records should you express interest in any potential role within our organization.
🎯 How to Apply
To apply for this job email your details to atlglobalbusiness@gmail.com
❓ Frequently Asked Questions
You must hold a Diploma in Tour Operations, Hospitality, or Customer Care and demonstrate fluency in English plus German and/or Italian language proficiency. For this customer service representative job in Kenya, you'll also need minimum 2 years of experience in customer service within tourism or hospitality, strong communication and problem-solving skills, and the ability to work shifts including irregular hours. Computer literacy with knowledge of Excel and Tourplan is an added advantage for candidates applying for this customer service representative – German and Italian language proficiency role at ATL Global Business.
To apply for this customer service job in Kenya, submit your resume and cover letter detailing relevant experience to atlglobalbusiness@gmail.com and cc hr@senseofafrica.co.ke with the subject line 'CUSTOMER SERVICE REPRESENTATIVE APPLICATION' by 15 April 2026. When you apply for the customer service representative – German and Italian language proficiency position at ATL Global Business, ensure your application clearly outlines your tourism or hospitality background and language proficiency. Your personal data will be processed in accordance with Kenya's data protection regulations and retained for twelve months.
In this full-time customer service job in Kenya, you'll meet and assist guests at airports, SGR terminals, and hotels, conduct briefings on itineraries and accommodations, and handle documentation and travel materials. Key responsibilities for this customer service representative job at ATL Global Business also include addressing guest concerns promptly, maintaining operational reports, coordinating with hotels and airlines, and supporting seamless experiences throughout the travel journey. The role requires availability during assigned shifts and the ability to respond professionally to operational challenges while supporting the JKIA Office Manager in ensuring departmental efficiency.
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