Britam
Britam is hiring an Assistant Claims Officer to join their insurance claims team on a full time basis. This role involves processing and reviewing general insurance claims, managing documentation, and ensuring timely payment to claimants and service providers. If you have a background in insurance claims processing and a degree in commerce or insurance, explore this job opportunity in Kenya.
📋 Job Overview
- Category: Accounting Jobs, Administration Jobs
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: Britam
- Application Deadline: Rolling basis
- Last Updated: March 23, 2026
Assistant Claims Officer Job at Britam – Britam Kenya Job Details
Job Purpose:
- The role holder will be responsible for the processing and payment of general insurance claims.
Key responsibilities
- Review documents and pertinent requirements regarding an insurance claim.
- Ensure that the insurance claim made by the claimant is complete in form and complies with the documentary requirements of an insurance claim for non-motor.
- Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim.
- Respond to both internal and external claims inquiries concerning benefits, claims process, service providers, and the filing/completion of proper forms.
- Track and follow up on receipt of necessary claim supporting documents.
- Delegated Authority: As per the approved Delegated Authority Matrix as per SODA.
- Process payments to insured’s and service providers as per SLA.
- Maintain adequate initial reserves as per reserve guidelines and participate in the monthly, quarterly and annual reserves reviews.
- Ensure that claims, appointment and payments are processed within the set TATs and claim files duly updated.
- Ensure that initial demand letter is prepared, sent out on all recovery matters and the recovery register updated.
- Prompt settlement of invoices and negotiation with service providers to realize Savings as per set targets.
- Record and update all required registers or company data across all necessary system.
- Initiate and pursue recovery under motor, XOL, FacRe or any other recovery.
- Adhere to claims manual procedures and processes.
- Perform any other duties as may be assigned from time to time.
Knowledge, experience and qualifications required
- Bachelors of degree or commerce (insurance option preferred).
- Progress in professional qualification in Insurance (ACII, FLMI or AIIK).
- 2-3 years’ experience in insurance claims processing.
- Knowledge and experience in the insurance sector.
🎯 How to Apply
To apply for this job please visit britam.taleo.net.
❓ Frequently Asked Questions
To apply for Assistant Claims Officer Job at Britam Kenya, you need a Bachelor's degree in commerce with an insurance option preferred, though other commerce degrees are acceptable. The role also requires progress in professional insurance qualifications such as ACII, FLMI, or AIIK, along with 2-3 years of demonstrated experience in insurance claims processing. Additionally, practical knowledge of the insurance sector is essential for success in this position.
In this Assistant Claims Officer Job at Britam position, you will review claim documents, verify completeness and compliance with requirements, and process payments to insureds and service providers according to service level agreements. Other key responsibilities include tracking supporting documents, maintaining claim reserves, settling invoices with service providers, updating all necessary registers and systems, and pursuing recovery matters. You will also respond to internal and external inquiries about claims, benefits, and coverage while adhering to all claims manual procedures.
To apply for this job jobs in Kenya with Britam, you should visit jobvacanciesnow.com where the full job listing details are available along with application instructions. The position is being filled on a rolling basis, meaning applications are reviewed and positions filled as they become available, so it is advisable to submit your application promptly if you meet the requirements. Ensure your CV, qualifications, and relevant experience in insurance claims processing are clearly documented in your application.
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