Website Marketing Executive at Serena Hotels

  • Full Time
  • Nairobi

Serena Hotels

Website Marketing Executive at Serena Hotels Primary Responsibilities

  1. Overseeing and managing the company’s Online Payment Systems, ensuring smooth operations, and providing support to both guests and internal users.
  2. Ensuring strict adherence to standard operating procedures (SOPs) for online payments to maintain efficiency and security.
  3. Managing and updating content on various direct online channels, including the Serena Hotels corporate website and booking engines.
  4. Handling Search Engine Optimization (SEO) for the corporate website to improve its visibility and reach.
  5. Managing Google Business listings for all Serena Africa properties to enhance their online presence and accessibility.
  6. Monitoring website analytics to generate informative business reports on website traffic, user acquisition, and demographics.
  7. Actively engaging in the review of digital marketing opportunities and exploring new e-technology trends that can benefit the business.

Qualifications and Skills:

To be successful in this role, you should possess the following qualifications and skills:

  1. An Undergraduate Degree in Bachelor of Business Information Technology (BBIT), Information Technology (IT), or Computer Science.
  2. Additional certification or a diploma in Marketing or Digital Marketing would be advantageous.
  3. Proficiency in website maintenance, with knowledge of programming languages such as Java and PHP, and experience in using web/internet applications is beneficial.
  4. Familiarity with managing online payments and Fintech solutions is a plus.
  5. Knowledge of Digital Marketing principles and trends would be advantageous.
  6. A minimum of 3 years experience in Hospitality or a related Industry, providing valuable insights and understanding of the sector’s dynamics.

This role presents an exciting opportunity for someone with a blend of technical expertise, digital marketing knowledge, and hospitality experience to contribute to the success of Serena Hotels and drive its online presence and efficiency.

Method of Application

Applicants who have met the required criteria should address their applications and copies of certificates to: Human Resources Director- Tourism Promotion Services – Eastern Africa – Sent by email to:, on or before 1st August 2023.

To apply for this job email your details to