Waiter at Fairmont Hotels & Resorts

  • Full Time
  • Nairobi

Fairmont Hotels & Resorts

Position Description

As a writer, you are the embodiment of the exceptional service and culinary excellence that define our food and beverage experience. Your attentive and personal approach, combined with your understanding of our exceptional offerings, creates an atmosphere where guests feel uniquely cherished and appreciated.

What You’ll Gain:

  • An employee benefits card offering discounted rates at Accor properties globally for you and your family.
  • Access to learning programs from our Academies that are designed to enhance your skills.
  • Opportunities to contribute to Corporate Social Responsibility initiatives like Planet 21.
  • A pathway for career advancement with both national and international growth prospects. Your potential knows no bounds.

Your Responsibilities:

  • Assist guests by providing them with detailed information about menu items in a helpful and informative manner.
  • Possess comprehensive knowledge of beverage selections, promotional offers, menu items, and preparation methods. Speak passionately and informatively about our offerings.
  • Adhere to all safety and sanitation protocols while handling food and beverages.
  • Set up and dismantle service stations as needed.
  • Take food and beverage orders from guests at their tables and serve them in a professional and positive demeanor.
  • Provide service in alignment with Fairmont and Hotel Standards.
  • Foster an inviting and welcoming environment.
  • Deliver efficient and polished food and beverage service while building strong connections with guests, creating an experience rather than just a meal.
  • Handle cash transactions.
  • Adapt service flow to suit the preferences of diners.
  • Review daily reports including arrivals, VIPs, and groups, following up on necessary actions.
  • Stay informed about all hotel activities and businesses on a daily basis, assisting guests accordingly.
  • Occasionally work as a bar server and oversee outlet operations behind the bar.
  • Fulfill all guest requests while proactively anticipating their needs.
  • Ensure smooth operations at each table.
  • Assist in maintaining the smooth flow of guest requirements and preferences at every table.
  • Clear used crockery, cutlery, and other items promptly.
  • As needed, assist with buffets by ensuring replenishment, cleanliness, and responding to guest requests.


Your Experience and Abilities Include:

  • A minimum of 1 year’s experience in the Food and Beverage sector, preferably at a luxury establishment.
  • Proficiency in a Point of Sale System is an asset.
  • Strong written and verbal communication skills, along with interpersonal proficiency.
  • Demonstrated dedication to guest service.
  • Ability to manage multiple competing priorities while delivering outstanding guest service.
  • Strong interpersonal and problem-solving capabilities.
  • Capability to thrive in a fast-paced, high-pressure environment.
  • Collaborative and team-oriented approach.

To apply for this job please visit jobs.smartrecruiters.com.