Africa Talent Contours Limited

Our client in the manufacturing sector and with offices in Nairobi and Meru is looking for a highly motivated & self-driven telesales officer to join our sales team. This is an exciting opportunity to develop innovative strategies to achieve sales goals, as well as make meaningful connections with our customers

Reporting to: Sales Manager

Job Department: Sales and Marketing Department

Roles & Responsibilities

Contacting potential or existing customers to inform them about a product or service using scripts
Answering questions about products or the company
Asking questions to understand customer requirements, tailor the service/product as per their need and close sales
Preparing quotations and sharing with the customer.
Upsell and cross-sell other products that may be useful to clients.
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Ensure customer feedback is relayed back to the line manager on time.

Requirements and skills

Minimum bachelor’s degree in Sales, Marketing or a business-related field
Substantial experience (at least two years) working in a tele sales environment will be an added advantage
Sales skills and experience are advantageous within the service sector
Experience at technology-oriented service firms; Mobile telephony, BPO call centers, etc. will be an advantage
Proven track record of successfully meeting sales quota preferably over the phone
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints