Sales Supervisor – Alcoholic Beverages at Kiosk Digital Services

Sales Supervisor – Alcoholic Beverages at Kiosk Digital Services – Kiosk Digital Services Kenya Job Details

Job Title: Sales Team Supervisor

Position Overview:

We are seeking a skilled individual to join our Sales team as a supervisor responsible for managing a team of field-based Market Developers. Your primary duties will involve monitoring your team’s performance, providing daily reports to the Territory Manager, and assisting in team training and recruitment when necessary.

Responsibilities:

1. Revenue Generation:
   • Take ownership of the market’s commercial revenue targets.
   • Collaborate with the Area Manager to drive commercial activities aimed at meeting these targets.
   • Develop and implement Retail Trade Marketing (RTM) strategies to enhance market penetration.
   • Ensure that both the market and individual Market Developers achieve their revenue targets.
2. Market Intelligence and Analysis:
   • Conduct regular market surveys and analysis to identify business opportunities.
   • Monitor competitor activities and understand customer dynamics.
   • Escalate customer feedback to management for necessary adjustments.
3. Sales Effectiveness:
   • Coordinate with the Territory Manager to develop and execute key sales strategies.
   • Focus on driving 100% utilization of the duka App, optimizing product assortment, and reducing order cancellations.
   • Collaborate with the Fulfillment team to ensure timely and complete delivery of customer orders.
4. Customer Onboarding:
   • Lead initiatives to onboard new Dukas to the Kyosk platform.
   • Oversee the retention of existing customers and promote our value proposition.
   • Establish relationships with new customers through recruitment and onboarding efforts.
5. Customer Focus:
   • Guide the team in understanding customer needs and preferences.
   • Manage the entire Value Chain with professionalism to achieve results.
   • Coach the team in anticipating and addressing client needs promptly.
6. People Management & Team Training:
   • Lead and oversee team performance to achieve targets.
   • Onboard and train new Market Developers on Sales Force Automation (SFA), Duka, and Agent Apps.
   • Keep the team well-informed about existing and new products and services.
7. Reporting:
   • Prepare daily, weekly, and monthly reports on target achievements, commercial activities, competitor insights, and market trends.
   • Share these reports with the Territory Manager and Regional Commercial Manager to support informed decision-making.

Minimum Requirements:

• Bachelor’s degree in a business-related field.
• A professional qualification is advantageous.
• Minimum of 3 years of field sales experience within the retail sector, with at least 1 year of team management experience.
• Preferably, experience in handling alcoholic beverage sales.
• Familiarity with Sales Force Automation (SFA) is a plus.
• Strong interpersonal, organizational, and communication skills.
• Proficiency in word processing, spreadsheet, and database applications.
• Solid knowledge of retail industry standards.
• Confident and charismatic approach to working with people.

Key Competencies:

• Commercial Acumen
• Sales Leadership
• Problem-Solving Skills
• Strong Communication Skills
• Customer Focus
• Tech Savviness