Sales and Reservations Executive – Hospitality at Superior Homes

Sales and Reservations Executive – Hospitality at Superior Homes – Superior Homes Kenya Job Details

Sales and Reservations Executive – Hospitality

Superior Homes is seeking a dynamic Sales and Reservations Executive to drive business growth and strengthen relationships with travel partners, corporate clients, and industry stakeholders.

Key Responsibilities

• Build and maintain strong, long-term relationships with travel agents, tour operators, and corporate travel planners
• Actively promote Superior Homes Hospitality properties and experiences to travel agencies, driving bookings and increasing revenue
• Conduct regular agency visits to share updates, drop marketing materials, and strengthen relationships through personalized interactions
• Organize familiarization trips, networking events, and training sessions for travel agents to experience hospitality offerings first-hand
• Track and report on agency engagements, booking performance, and market feedback, providing insights to the Hospitality Manager/team
• Monitor travel industry trends, competitor activity, and agency needs to identify new business opportunities
• Collaborate closely with Hospitality, Reservations, and Marketing teams to ensure seamless service delivery
• Represent Superior Homes Hospitality at industry events and networking forums
• Drive new business across Corporate, NGO, Government, Church, and School segments
• Identify and secure Meetings, Incentives, Conferences, and Exhibitions (MICE) opportunities
• Maximize occupancy and Average Daily Rate (ADR) through effective yield management
• Manage OTA platforms including Booking.com, Expedia, and Airbnb, ensuring accurate rates and compelling listings

Requirements

• Diploma or Degree in Sales, Marketing, Hospitality Management, or related field
• Minimum 2–3 years’ experience in client-facing, sales, or account management role within hospitality, travel, or tourism
• Strong existing network within the Kenyan travel trade industry (advantageous)
• Excellent communication, interpersonal, negotiation, and presentation skills
• Ability to work independently, travel frequently, and manage multiple relationships effectively
• Strong organizational and time management skills with ability to adhere to deadlines and multi-task
• Ability to learn quickly and manage workload in a demanding environment
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Entrepreneurial spirit with demonstrated creativity and innovation in business