Remote Customer Support Specialist at Enhancify

Enhancify is the fastest growing home improvement financing company in America. We help American small business contractors (Roofers, GC’s, HVAC Pros, etc.) close more jobs and grow their business through a seamless point-of-sale financing solution that makes it easy to turn expensive projects into affordable monthly payments.

As a Customer Support Specialist, you will:

– Provide friendly and effective assistance through incoming phone calls, live chats, and emails to assist customers (and their customers).
– Become an Enhancify Financing product expert and help both customers and team members succeed
– Leverage support tools and best practices, while creating and documenting best practices of your own (for a larger team to follow as we scale)
– Occasionally assisting homeowners, or following up with customers’ questions.

Requirements

– At least one full year of Support experience with references
– One of the words you and those who know you best use to describe you is “Reliable” or “Consistent.” You are disciplined and process-driven.
– Excellent people and communication skills, both written and verbal. People love talking to you and it’s easy and enjoyable for you to make a connection with others.
– Highly organized with strong attention to detail.
– Able to function in a fast-growing, low-structure early-stage startup.
– Effective and efficient problem-solver with strong critical-thinking skills.

Ideal Candidate (Big “Pluses”):

– You are a seasoned Support / Client Success / Account Management professional
– You speak Spanish
– You have at least 1-2 years of sales experience
– You have early-stage startup experience

Who this is NOT for:

– You’re looking for a “job”. You want to punch the clock, do the bare minimum, and chill.
– You’re looking for a temporary opportunity. We are looking to hire teammates who will be with us for the long term as we build something special together.