Receptionist Intern at MNC Consulting Group Limited

Receptionist Intern at MNC Consulting Group Limited – MNC Consulting Group Limited Kenya Job Details

Responsibilities and Duties 

• Greet clients warmly, answer inquiries, and provide information about the beauty services offered.
• Schedule and confirm appointments, manage cancellations, and maintain an organized calendar.
• Handle the check-in and check-out process efficiently, ensuring a smooth experience for clients.
• Inform clients about the beauty products available, provide recommendations, and encourage purchases.
• Assist the sales team with daily tasks, such as updating client records and processing transactions.
• Identify opportunities to upsell additional services or products during client interactions.
• Maintain accurate client records and update databases as needed.
• Track inventory levels of beauty products and supplies, and assist in reordering when necessary.
• Answer phone calls, respond to emails, and handle correspondence efficiently.
• Gather and document client feedback to help improve services and client satisfaction.
• Address and resolve client complaints or issues in a professional and effective manner.
• Conduct follow-up calls or emails to ensure client satisfaction and build long-term relationships.
• Assist in creating content for social media platforms, engaging with followers, and promoting services and products.
• Conduct research on industry trends and competitor offerings to support marketing strategies.
• Ensure that the reception area and common spaces are clean and organized.
• Work closely with beauty professionals and other staff to ensure seamless operations and excellent client service.

Qualifications 

• Atleast a certificate in business related field/beauty is required.
• Atleast 6 months experience.
• Good communicator.
• Aggressive
• A strong self-drive
• Able to interact well with people
• Work with minimum supervision
• Good time management skills.
• Excellent customer service skills
• Positive attitude and a willingness to learn