Open Jobs at Teleperformance Kenya

To apply for the Operations Customer Expert job at Teleperformance Kenya, you need a minimum of one year of customer service experience and a degree or diploma in a related field. The job in Kenya also requires a typing speed of 40 words per minute with 90% accuracy, C1 English proficiency, and proficiency in IT programs like Word and Excel. You should have excellent phone etiquette, strong written and verbal communication skills, and the ability to work flexible shifts including nights.

When you apply for the Operations Customer Expert job at Teleperformance Kenya, submissions are accepted on a rolling basis, meaning applications are reviewed continuously until the position is filled. You can submit your application through the job portal at jobvacanciesnow.com with your CV and cover letter. The recruiting team will contact only shortlisted candidates for interviews, so ensure your application highlights your customer service experience and relevant skills.

In this job in Kenya at Teleperformance Kenya, you will respond to customer inquiries via phone, email, and chat while maintaining a professional and empathetic attitude. Your responsibilities include resolving customer complaints, keeping detailed records of interactions, coordinating with colleagues, and providing feedback on customer service processes. The role requires you to manage database records, conduct data entry and research to troubleshoot problems, and ensure consistent customer satisfaction while working in a fast-paced environment.