Office Administrator at Brites Management

DUTIES AND RESPONSIBILITIES

• Attending to walk-in customers, ensuring they are promptly greeted and directed to the appropriate department.
• Responding to all incoming calls and emails in a courteous and professional manner.
• Handling inquiries, providing information, and addressing customer needs efficiently.
• Maintaining a high level of customer service and ensuring customer satisfaction.
• Acting as the main point of contact between customers, suppliers, and internal teams.
• Building and maintaining strong relationships with external stakeholders to ensure seamless operations.
• Coordinating with vendors and suppliers to ensure timely delivery of goods and services.
• Managing and dispatching correspondence both internally and externally, ensuring timely communication.
• Drafting and preparing letters, emails, and other forms of communication as required.
• Ensuring that all outgoing and incoming correspondence is handled efficiently and tracked for follow-up.
• Ensuring that office operations run smoothly and efficiently, including managing office supplies, equipment, and facilities.
• Coordinating with service providers to maintain office equipment, technology, and other resources at optimal levels.
• Monitoring and ordering office supplies to ensure adequate stock levels at all times.
• Following up with customers post-delivery to ensure they are satisfied with the service or products received.
• Handling and resolving any issues or complaints raised by customers in a timely and professional manner.
• Coordinating with relevant departments to resolve customer concerns effectively.
• Ensuring the reception area and office environment are always clean, tidy, and professionally presented.
• Overseeing the cleanliness and organization of communal areas such as meeting rooms, kitchens, and workspaces.
• Managing visitor logs and ensuring proper protocols are followed for security and confidentiality.
• Maintaining an efficient filing system, both physical and digital, to ensure records are easily accessible and up to date.
• Assisting in scheduling meetings, managing appointments, and organizing travel arrangements as needed.
• Supporting the team with various administrative tasks, including report generation, data entry, and document preparation.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Bachelor’s degree or diploma in business, sales, marketing or a related major is required
• At least 2 years’ experience at a similar position
• Strong interpersonal skills
• Organization and time management skills
• Proficiency in Microsoft office
• Attention to detail and a problem-solving attitude